Einstein Bros. Bagels — Restaurant in Tulsa

Let me set the record straight... I love Einsteins. But not this one.

I was visiting family of town and on the day we were driving back to Texas, it was decided we would have a hearty breakfast to keep everyone full on the 10 hour drive.

I went in and was was asked by the cashier what we were needing. We said "A dozen and a half." She then asked which bagels we wanted. But never left the register. We had to run back and forth from the counter to the case to see what was available and then let her know. When we got to ten, I wanted to verify my mental count was right and asked, "How many do we have left?" ..."three" was the bored reply. We had initially order a dozen and a half so this just confirmed that she was not paying attention and didn't really care. We asked that they be sliced and to have the everything bagels placed seperately (they are delicious but make everything else in the box taste like them). "OK" was the next reply. I have never visited my local store that I wasn't asked if I wanted "anything else"... no such luck here and she had the order rang up and totalled before I could even ask for a cup of coffee and scan my rewards app. We were rung up and shortly after our names were called and we left... to get home and find that they were not sliced and the everything bagels were just thrown in the box like the others.

My local store in San Antonio's Medical Center is great and keeps me coming back. When I visit my family next time, we will not be returning to this...

Walked in holding my laptop and asked if their coffee included free refills, obviously I'm there to work and I plan on being there for a while. Sit down, wifi is out. Come to find out, it's been down for a month, so they were aware of this problem. That's okay, I'd just like a refund since I bought the coffee and bagel with the intention of staying here and getting free refills. They absolutely lose their mind on me. Tell me they have to call the owner because this is such a ridiculous request. Owner comes in, and tells me she is going to give me my money back. "But just so you know," she says, "I don't have to do this and a normal person wouldn't give us such a hard time just because the WiFi is down." So just be aware, if you're a professional adult with a career who expects to get some work done at a coffee shop with a wifi sticker on the window, this place thinks you're some kind of freak and would rather you not come clutter up their dump of...

I have had very rude and unpleasant experiences every time I visit this store. They always give me a hard time with my coupons, even when I make a purchase. On April 2, I went there around 9 AM to get a bagel. I ordered a Cinnamon Sugar bagel with strawberry schmear through the drive-thru and expected to pay the $3.00 price for the Bagel and Schmear deal.

When I arrived at the drive-thru, the cashier charged me the regular price, despite the fact that I had already shown her my coupon on my phone before I paid with my card. It seems like she never pays attention to what I say. After that, I went inside to talk to the supervisor, who claims she is the owner of the store. Unfortunately, she ignored my concerns and appeared to stereotype and racially profile me. Frustrated, I asked her...