Not only did I spend 14 minutes waiting on not so fake fries and Cinnabon delight the 12 count. I also seen that customer service was definitely not put in the training. When they got hired, the concern was more on drive through time than it was the waiting time For customers that cane inside the establishment. Literally, I witnessed a white female. Pass 6 different orders to drive through before she even and one to the counter. Ridiculous, decide the lease. Then when my order was being prepared, they got. They're painies in a twist because it should be common since not to put sour cream on the grill who once hot sour cream. In addition to me, voice in my display and concern. The whole line had a issue with remaking the order from the African American female to the male. 62 employee and then to the white 49 female each one of them had something to say about 3 make instead of going ahead and remaking the order. It took them 2 minutes to make the order Uber. Never should there be an a problem with a remake when he is common. Since that should be displayed before anything else. I said All this to say that I was at least. Please that the doors were open because usually they do not be open around this time of the day. They're always closed and locked in saying that they are low on employees. Well, I'm sorry to say everyone have a employee shortage. Mccustomer service should not fall behind regardless. If you have 2 employees or 50 employees, customers service should always be front in center. Also I would like to add that. The mail employee who had his hair hanging in his face with no hair in it. Also had his hair wit and it was dripping over the food. Which is another reason? Why if my food to be remake? That is very unsafe In hazardous two human conception, so if you have any customers that are complaining a food poisonous, then you should actually check your staff and I will be reporting this to the...
Read moreFood was good. I stood at the counter for a while before someone from the kitchen told me that I had to order on the touch screen if I wanted something. I've got dyslexia and sometimes can't read clearly what is on a screen, and have to use talk-to-type on electronic devices. I wish someone would have just taken my order so I could have told them what I wanted to eat. It took me almost 5 minutes to type in my order on that tablet. It was embarrassing to say the least. The lady was kind that gave me my food, but she never asked if I needed help ordering. I consider that a problem these days. I won't be coming back by myself again until they change there ways of helping customers.. Also, I had to use the restroom is the reason why I didn't go through the drive-thru. It made no sense to go back to my car and then drive around when I was already inside the...
Read morePlaced a mobile order at midnight and went to pick it up only to be told that I was lying about my mobile and they were closed and weren’t going to help me at all. Even though my money got taken out my account and they were supposed to be open UNTIL ONE AM!! Very rude and unfriendly staff. When I told them I placed the order at that store and gave them all the order information including the address of the store, they told me my order didn’t exist and that they were closed and couldn’t do anything. When I asked how I was supposed to get my money back, they ignored me. This staff is very unhelpful, disrespectful, and extremely rude. The hours of this location need to be updated because it’s obvious they don’t stay open until 1 considering they’ve closed early several times before. I don’t think...
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