Cold Stone Creamery — Restaurant in Turlock

Despite 15 signs for the new mask mandate, 4 mask less people in front of us were being served. One of the mask less customers told the two younger, that he tested positive a few days ago - after which a startled back and forth conversation of if he was serious and a frank demand if he had a positive or negative test resulted in an inaudible response, but the younger girls incredulous "I thought you tested negative!" Was enough drama for me, regardless if it was a political statement, or a sick joke - we left and I registered an online complaint. The owner called me personally and apologized, explaining that they do hold the position of enforcement here. It was good to realize the sincere concern the owner has not only for his staff and customers, but for our community as a whole. This pandemic has put many of us in unexpected positions, where the right answer isn't simple - all we can do...

First time to this cold stone location. I haven't been to a cold stone since Happy Feet was in theaters. Really good really expensive ice cream.

But wow the 1 star customer service. It started well; I placed my order, and she began to make it. Then she tells me she doesn't have the ingredients to finish. I would have changed my order had I been told that before she started mixing the ice cream. But since she had already started mixing I figured I'd be nice and just go with it.

As soon as I hit no tip on the screen it was a 180 degree flip. She then refused to use my digital gift card. Wouldn't even try to scan it. I tip well, but I only tip in cash. I guess this cold stone will...

5 stars isnt enough! I cant express how wonderful the employees of this establishment are! It may sound exaggerated, but I'm astonished at how kindly I was dealt with. I called this location 4 minutes before closing time, and asked if I could stop by a couple minutes after closing, and the shift leader, Lily(who is cute af, btw) took my order over the phone and when I arrived, 8 minutes after they turned on the closed sign, I was welcomed like family and told that my ice cream was a gift! "Its on us," Lily said! Wonderful! I love these people! Lily I wish I had asked for...