Starbucks — Restaurant in Tustin

If I can give cero Star I will no doubt about it. If your main language is different than English avoid this place I was ordering my items in (Spanish) cuz this is my main language but cashier LESLEY another Hispanic woman was like being racist telling me she doesn't know what I was saying I know she knows Spanish because she was talking previously in Spanish, well she was taking my time and almost denied me to order my items until that is started to talking to her in English. I was the first in line well she gave my coffee to the last. Everybody who was behind me got their coffee first and she placed me to the last literally no kidding was a lady who just arrived and she got her coffee immediately and I have to wait and wait and wait for the eternity I just decide to leave the place leaving the stuff that I just paid because this people is just not ok with their...

Employees there need to learn how to help customers with what they need and what they order. I ordered a cold grande Caramel macchaito, and they gave me a tall size instead. When I told them that I was getting the wrong size, she just looked at the cup and said, " Oh no, you ordered a tall size" and she just turned around and ignored my request. She didn't even apologize nor suggested giving me the right size of what I ordered, nothing like that. Just to make clarifications, this is not about me getting coffee for free or anything like that. You're paying for a product with all high standards and expectations, and to receive this kind of customer service is really disappointing for this brand of coffee. Next time, I'll go to Macdonald's and have a robot to help me with what I...

There’s a lady with tattoos on her left arm, wears glasses, blonde. She was rude, made a face as soon as I came in. She and other employee were laughing and she had an attitude. I could go as far as saying she’s racist to certain customers. The other employee that was with her that day put on a mask as soon as she saw me. They didn’t greeted us.

There’s an Asian lady who’s nicer and she does greet customers. Thank you for being kind. I still choose to not return to this location because of the other 2 ladies. Makes me wonder what’s going on in customer service with this people. I’ve been to other Starbucks and people are so helpful. I’ve had jobs I didn’t like and I still provided the best customer service. Customers pay your paycheck, we don’t get...