Jersey Mike's Subs — Restaurant in Twinsburg

I've been going to the Jersey Mike's for 2 years. I've always loved that place. There was a general manager there who was like 6 ft to wonderful smile balled guy. Nicest personality always made you want to spend your money there. Within the last two days I've done door dash and done app order. I've spent probably $45 to $50 total. Today I did a app order. I wanted to pick up my food. I was greeted by the nicest young man. Sweetest disposition. Couldn't ask for more. Got home. I had an issue with my order. I called. I wanted to speak to the manager. The young man that answer the phone told me his name. I told him my name then he gave the phone to a man child. I asked him with whom am I speaking with because I said who I was because I like to know who I'm speaking with. He proceeded to be rude and pompous and say to me I'm the manager and I said but again identify myself and told you who I was. I would like to know who I'm speaking to. He then proceeded and to be rude and speak toe in a pontificating manner. And the sad thing is even though I was going to tell him the issue with my sandwich, I also was going to complement him on his night shift staff because they do such an excellent job in food preparation and presentation. I'm a retired chef but since he chose to be a man child and to think that he disrespect a pain customer in this recession when everybody's money is important and percent himself like he is something special and that he is not here to cater to the needs of the consumer. I decided as I told him that I will call corporate and leave a voicemail with Peter Cancro in addition to franchise customer relations which is what I did. I'm happy to say that the manager reached out to me personally. I know you had a conversation with that man, child of a manager and I will continue to spend my money at his...

I can’t say enough great things about the Jersey Mike’s in Twinsburg! Every time we visit, the service is quick, friendly, and incredibly thoughtful. but our most recent visit truly stood out, thanks to Cheriece. She always goes above and beyond to make sure my daughter, who has celiac disease, is taken care of safely and with genuine care.

Cheriece takes the time to walk us through the gluten-free options, ensured every precaution was taken to avoid cross-contamination, and made my daughter feel completely comfortable. It’s not easy finding places that understand how serious celiac can be, but this team gets it and that peace of mind is everything for a parent.

On top of that, the food is always fresh and delicious. It’s clear that the team here takes pride in what they do, and it shows in both the quality and the kindness.

Thank you, Cheriece and the entire crew, for turning what could be a stressful experience into a great one every single time. You’ve definitely earned a loyal...

Had a taste for Jersey Mike's so I sent a co worker to grab my sandwich. She said when she provided the sandwich details they laughed. I said nothing funny in my request so I still didn't understand why the laughing. I got my order and I was not laughing. The sandwich was supposed to be hot as I don't like cold roast beef. My sandwich was cold and that is gross. If i wanted "Lunchable" type meat I would have gone to Giant Eagle deli and got a pound of cold cut meat. I wanted my sandwich hot and this makes the second time this has happened. I guess I'll be back at Original Steak & Hoagies where they have no problem with following directions for a hot sandwich instead of making what you want to give me. Highly disappointed on my...