McDonald's — Restaurant in Tysons

When I go to a McDonalds location I typically go in with pretty low expectations. I'm not expecting perfection when I go, as mistakes frequently happen at all McDonalds locations, but I do expect good Customer Service and a willingness by the staff to make things right when they do make a mistake. With this mentality I wouldn't normally even leave a review for a McDonald's location, but this experience really blew me out of the water.

For this experience, I made a mobile order via the McDonald's app and picked up my order from the designated curb side pickup point.

The first problem - The Case if the Missing Sauces As a lover the Chicken Mc Nuggets, one problem that constantly plagues me at most locations is them forgetting to include the dipping sauces. Forgetting the dipping sauces is the equivalent to getting your hamburger but without any of the toppings, so a pretty big deal. I can never leave a McDonald's location now without checking the bag, for in fear I'll end up at my dinning table deprived of my beloved Buffalo and Honey Mustard dipping sauces.

This visit was no exception and the sauces were totally forgotten, so I just went inside to retrieve the sauces that almost eluded me. When I brought the issue up with the cashier (the same person that brought my order outside to me), he directly told me that he included the sauces in my bag and explicitly remembered doing so. I assured him that he didn't and no sauces were to be found, then he unhappily handed me a giant handful of sauces (more than I could possibly use) and reaffirmed his point by remembering the exact sauces that were on my order. That was great, but in the handful he forgot the Honey Mustard, so I had to ask for that still...

Just this interaction alone rubbed me the wrong way, but I took the sauces and was content to move on with my day and enjoy my food, or at least I thought.

The McDonalds Manager Strikes Back - Now content that I have my delectable sauces, I proceeded to "dig in" and start enjoying my food. To my dismay, I now realized that my coke was flat and warm, like it had been made an hour ago and the fries were way over cooked.

I dreaded it, but I found myself going into the McDonalds for the 2nd time, wishing that I had done a better check before going in the first time. I met with the same cashier again, this time he brushed me off and immediately went to his manager. I was so amazed by his lack of customer service I couldn't but say "yes, me again" and laugh.

I see him talk to the manager, I can only imagine what they were talking about but based on the body language from the two of them, and the result I am about to share, that it went something along the lines of "Yeah this whacko is back complaining again, everything was perfect so I don't know what his deal is".

The manager listens to my complaint and I present the flat coke and the burnt fries that need to be replaced. The manager however did something amazing, she claimed that I had already eaten half of the fries so she would only be willing to give me a small fries as a replacement. I did eat a couple fries but I don't think I was actually given a full order of fries in the first place, only to be reaffirmed by her analysis of the wreck of the order I was given. This was so ridiculous that I had to check with her to make sure she wasn't joking, and I just got a dirty look back.

Back to my opening point, I don't expect perfection but I do expect good Customer Service and a willingness to make things right. Because of this I just said to heck with this and demanded a full refund. The manager claimed that she could not give me a refund because it was a mobile order, therefore I had to contact McDonald's corporate.

In the end she did give me a new drink and a new (full) order of fries, but this was enough of an experience to make never want to eat there again and to actually write this post now. I hope the proprietor of this location sees this review and...

I wish I could leave ZERO stars. I ordered a $1 soda in advance using the McDonald's app. The app did not give me a mobile order number however I had a receipt in my email and the app said my order was placed. I tried to explain to the employees via the drive-thru and they instructed me to come inside and speak with the manager. I came inside and waited over 20 minutes to speak with the manager; there seemed to be an issue with something in the kitchen so I waited patiently. Other customers who came in were also waiting with me (some longer) for food they ordered. Once the manager came I explained to her the situation, showed her the receipt and what the app displayed however she said she couldn't serve me because they never received my order in their system and there was absolutely nothing she could do. I asked her what was I supposed to do and show throw her hands up in the air as if to say "IDK".

It was a $1 soda and I had the receipt!! She could've easily seen the order was placed and could've served me the soda but she decided to be petty with me as well as continue to ignore the other customers who were waiting an extreme amount of time for their meals.

No worries no need to respond. I called corporate to complain and my bank to dispute the $1 charge to McDonalds since I never received the order I placed.

Advice: Pay attention to your customers - they're keeping you in business. If it wasn't for the "McDonalds" brand you would've have surely been out of business with your poor customer service skills. Also, clean your floors. Nobody is eating in the restaurant due to COVID restrictions. There is no need for your floors to be filthy and sticky. Lastly, teach your employees to be more helpful. There is no need for the 1 manager on duty to be the single point of failure. This is a "fast-food" restaurant with slow/poor...

Ordered my number 6 as usual with WELLDONE fries. NEVER had an issue at any other MD. Response was your fries will be cooked at the specific requirements of MD of 3 m 18sec. I calmly stated that Ive never heard that before but if its an issue Ill just go to another one. I did request his name, very calmly because Im in a great mood thank god. He responded in a condescending tone... yeah go to one down the street and Im Joe and Im the manager! I drove off and went to the other on chain bridge road which by the way Im well aware is owned by the same person whom Ive met a few times... You see Joe I own my business and I would be very upset in knowing my managers didnt satisfy my client over a 60sec extra process. You may be the manager but you shouldnt be. So as a business owner I thought it was my duty to inform another Business owner of the selected leadership as I know and understand the effort it takes own it I also know how quickly toxic leadership can threaten it. I would want to be informed. We place a lot of trust in our mangers. We trust that they will treat what we've built as if it were their own not send customers away. Manager doesnt excuse you from customer satisfaction and definitely doesn't allow you to speak to customers any old way sending them AWAY. The OWNER wouldnt have done that Joe so clearly you dont understand what your management title means or allows. By the way and Ive never had issues with the simple employees there so maybe one of them would make a much better MANAGER. Thats all. Have...