Chili's Grill & Bar — Restaurant in Union City

We r in the middle of 2 Chillies Fremont n Union Landing. We always go to Union landing service is great. Ricky takes care of us If the food doesn't come out right they make sure to remake it. I was shocked yesterday my meal had hair in it. While I waited for them to bring out the replacement food my family were done eating. I brought my food home. After all that I was handed the full bill. It wasn't expensive but you wud think they should have comp that meal.

May 1st 2024 My family and I r regular at this restaurant, once a week at least. It use to be really satisfying, since last 3 weeks seems like the manager doesn't like us to use rewards. We accumulate lots of rewards since we go there every week. So recently they bring my receipt to the table instead of letting me log in n enter discount on drinks or chips n salsa or desert or kids meal. Today the manager charged me $15.75 for chicken mex bowl that was ordered from lunch menu $10. They didn't follow instructions how everything was ordered so I had to ask to make corrections to my order and they did. But they charged me extra $1 for lettus that comes with the ckn mex bowl. Well again I couldn't find my bill on the kiosk. Server brings receipt again with these bogus amounts that I already mentioned above. Now I was thinking why I haven't received any rewards recently except for the chips n salsa. Well that's coz I haven't logged in to show my purchase , the manager has been outsmarting us all this time. So if the cooperate is reading this, why even have the rewards program when your managers don't want to honor it n play games with customers. Really sad to treat ur regular customers in this manner sir. U know who u are (manager) Oh 1 more thing the appetizers,soup side salad and food all came out together at once. I like my food to come later then the appetizers so I can enjoy it without having my food go cold. Seriously this place needs a class on serving food n...

The Latino female server was racist. Smiled only to white people. My mom and I are Chinese. After we told her we want water without ice and needed a little more time to decide what to order, she left and walked to the back to chat with friends.

Not saying that’s not allowed,but when my mom tried to get her attention so we could start ordering by saying several time“Hi! Hello!”, she kept talking with her friend in the back and avoiding eye contact, pretending like she could not hear us. We tried getting her attention for at least two minutes while she ignored us. After my mom left her seat and said loudly for the eighth time“Hi! Hello!” to get her attention,she made fun my mom’s accent by repeating in a childishly rude way“Hi! Hello!” To her chatting friend and came to take our order. She could not even squeeze a fake smile on her face.

My mom was trying to be very polite this whole time, and did want to be too loud, and smiled to server the whole time!!!

That server did smile and greet the other group of white people who came after we ordered our food.

The guy who later served us our water and our food was really nice and friendly though. But still, the girl made our experience horrible because my mom was treated with such disrespect. And the only English that she knew was made fun of.

Not...

WORSE VISIT EVER!!!! Let me start by saying, I'm only giving them 2 stars for the taste of the food.

It wasn't crowded, but it took the employees 5 minutes to notice we entered the building another 5 to be seated. They were laughing by the bar. The waitress waved her hand at us. I guess to indicate she was coming. Our waitress took our order of appetizers and didn't return to take the rest of our order for another 20 minutes. Wanted to ask her a question, she walked off in the middle of us about to order. Watched the door more potential customers walked in waited a long time like we did and ended up leaving. One of them got upset for waiting so long and went to complain at the bar. We wanted to pay using our kiosk because we didn't know when our waitress would return, sadly it was broken, so we didn't touch it. Unfortunately had to wait for our waitress to return to pay our bill. Paid her and left. Read our receipt from the car and saw that we were charged $1.99 for "entertainment" ( i'm assuming the broken kiosk) Didn't even want to deal with them any longer so we ate the 2 bucks and just left. We won't be returning. I'd hate to see how the service is during lunch or...