KFC — Restaurant in Union City

This was my first visit to a KFC restaurant. I had never been here before, and my first experience was at the KFC located in this place where I am writing this review now. Of course, I placed my order through the KFC app without approaching the counter. The estimated wait time was 5 minutes, but as usual, I arrived to pick it up and waited another 5 minutes. Why do you indicate one time for pickup and then I receive it at a completely different time? The next day, I also stopped by to pick up my order, which I placed through the app, and again encountered a 5-minute wait. The order was placed at 10:55, and I received it around 11:00. Then I encountered an entrance problem as all the doors were closed. I tried the window for order pickup, but it was closed too. After walking around the entire restaurant, I found an open door and was asked who let me in, as all the doors were supposed to be closed. I explained the situation, and I was asked to leave. After a long wait, I was finally let in, and my order turned out to be damp due to the thermal packaging. After eating, I went to the bathroom and was shocked by its dirtiness. This is unacceptable; why don't you maintain cleanliness in the bathrooms? I will attach photos for clarity. Perhaps the same situation exists in the kitchen. It's terrible that the faucets are leaking, even though they can be easily replaced. I am also surprised that KFC management does not respond to negative customer reviews. I hope my review will be read, and you will take measures to improve the situation. I did not intend to offend anyone, but it is important for me to emphasize the problems I encountered. First - long wait times for orders, and second - insufficient cleanliness. I expect better service from such a...

THIS IS MY 2ND TIME GOING IN THIS ESTABLISHMENT AND GIVEN THE WRONG ITEM OR MY HUSBAND FOOD IS UNEATABLE! 2ND TIME ASKING FOR A REFUND AND BEING TOLD BY MANAGER (GUY) AND HIS DISTRICT MANAGER WHO BOTH SAY KFC DOESNT GIVE REFUNDS ONLY CREDIT🤔 NO WHERE DOES IT SAY "NO REFUNDS"! IVE TAKEN PICTURES ALL INSIDE & OUT, RECEIPTS, WEBSITE NOT EVEN BY REGISTER! I EVEN CALLED CORPORATE AND ASKED THEM AND WAS TOLD THAT THEY HAVE A GUARANTEE REFUND IF YOUR NOT SATISFIED WITH YOUR FOOD! SO AGAIN THIS STORE MANAGE HAS BEEN TELLING CUSTOMERS THEY CANT GET THEIR MONEY BACK BECAUSE KFC DOESNT GIVE REFUNDS! WELL SOMEONE IS GOING TO HAVE TO ANSWER TO THIS! BECAUSE IVE CAME IN ASKED FOR MY MONEY BACK AND THE MANAGER & DISTRICT MANAGER REFUSED TO GIVE REFUND! SO I LEFT THE FOOD TOOK PICTURES OF EVERYTHING AND CONTACTED MY ATTORNEY! THIS ESTABLISHMENT NEEDS TO BE SHUT DOWN OR NEW MANAGEMENT & TEAM! @KFC YOU NEED TO SEND A MYSTERY SHOPPER TO THIS LOCATION! I WENT TO SCHOOL FOR LAW AND WILL BE SEEKING LEGAL ACTION AGAINST (KFC 4725 JONESBORO RD UNION CITY, GA 30291) ANYONE WHO ASKED FOR REFUND AND THEY SAID KFC DONT GIVE REFUNDS SEND ME A DM SO YOU CAN BE ADDED TO LAWSUIT! @KFC #1:Companies have a legal obligation to provide refunds if they fail to deliver the promised goods or services #2:When a company refuses to issue a refund, you may have legal recourse to sue them and recover your money. #3:Breach of Contract When a company fails to issue a refund as promised in their terms and conditions or purchase agreement, it may be considered a breach of contract. #4:These laws typically require companies to provide refunds for defective products, misleading advertising, or failure to deliver promised services #5:The Federal Trade Commission Act (FTC Act) in the...

Went to this location a little after 4pm , on Tuesday Nov8, I saw two people sitting in dining area when I pulled in, upon entering I was told that I could not place an order that they only do drive through , online , and door dash even though doors were opened and it was during regular business hrs and no signs were posted , I asked were, all locations doing this , I was told only this location, that they could not take in person orders because the were short staffed , and I could clearly see over 6 employees. When I asked for corporate number, I was told there was not one , I was told this by the most unprofessional, rude, neck rolling , eyes bucked , disgruntle employee that would not I’d himself, only that he was one of the managers, and that any complaints that I had had to go strictly through him. This guy clearly should not be the representation of this company and clearly hates his job he should be immediately replaced or retrained . When sales are lost and the doors shut , it should be known that he was part of the problem, I have been in high volume management my entire life and this would never be allowed or accepted. Plz take a look at who’s running your business . And patron’s did not accept this type of service, because we are the ones that keep the doors open and staff employed, customers service should always be the main focus . Popeyes is right across the street and so many other options , Plz know the true value of your dollar . The one star I gave was for the customer service associate I spoke with professionalism . I would give the star a...