Emiliano's Pizza — Restaurant in Upper Moreland Township

Disappointed! I’ve been a loyal customer since 2011. 12 plus years now. I’ve spent thousands over that time at this restaurant. I placed an order a few days ago through door dash. Emiliano’s delivers their own door dash orders so there is no support for missing or incorrect items through door dash. I had ordered 2 milkshakes and was told by an employee at Emiliano’s that they didn’t have them available and that I’d have to go through door dash for a refund. But if a restaurant delivers their own food, door dash tells the customer to reach out directly to the restaurant for a refund or resolution, which is understandable. When I called Emiliano’s this evening to place yet another order, I explained what had happened with my last order. I had attempted to call the same night but they had closed by that time. I CANNOT BELIEVE WHAT I WAS TOLD BY THE MANAGER . I simply mentioned the issue from last time and wondered if they could include my shakes with my new order. I was told that’s door dash’s problem and they wouldn’t help me. For the record, I could care less about the 10 dollars I was screwed out of for the milkshakes. My problem is that after being a loyal customer for over a decade, that is how they chose to treat me. I’ve never spent this much time writing a review in my life, but if anyone is reading this, DONT give these ungrateful owners your hard earned money. I just placed my very last order...

I would not recommend Emiliano's Pizza in Willow Grove to anyone, ever. If I could have rated zero stars, I would have. We ordered hot food, and was told 45 minutes. After an hour and ten minutes, I called and was told they were really busy. Your order is next. Okay, I have a lot of patience and understand. We finally received our order well over an hour and half from time called in to them, 15 minutes before they closed. The food was ice cold and disgusting. We had to throw it in the garbage. I called. The woman who answered phone, instead of apologizing and trying to make it right. She started arguing with me. She told me I should've microwaved the food because that's what she would do. So, it was pretty much my fault for calling and ordering when they were busy. I don't know about anyone else but when I pay a lot of money for fast hot food, I expect it to be at least hot and fresh. If I wanted microwaved food, I woud have went to the store and bought microwavable food. When I first called, I should've been told at least an hour and half for delivery, and food cooked closer to delivery, Guaranteeing fresh hot food, satisfying the customer. Never again will I order from Emiliano's Pizza. Anyone who asks, stay away. They are rude, ignorant and don't care about customer...

My husband and I have been ordering food from here for the past 7 years. He always orders the same salads. We always order 2 crispy chicken caesar salads with the chicken on side. We decided to order on Christmas eve. They delivered a garden salad with chicken on the side instead. I'm allergic to onions, so I called to get a refund. I spoke to the manager Natasha. Apparently she is the owner's wife. She is by far the rudest woman I have ever spoken to! She claims she repeated the order back to my husband, which she didn't. We had her on speaker when we ordered at 11:30am. Instead of admitting to her mistake, she argued with me. When you have a customer that calls and complains, you try to accommodate them. She even refused to make another salad for me, or be apologetic. She is going to lose a lot of business with her ignorance! I don't know who the hell would want to work for her to begin with! Little does she know that I work for a billon dollar pharmacuetical company and when I told my co-workers what had happened, they advised me that they will not order from there anymore! For anyone that is reading this, save your money and take your...