Raising Cane's Chicken Fingers — Restaurant in Vacaville

I recently had a truly awful experience at your Cane's location, and I feel compelled to share my frustration, as I believe it highlights serious issues with both customer service and how your team handles situations. While I was parked in the lot outside the restaurant, I witnessed a disturbing altercation between a couple of individuals. It was an aggressive fight, and I became genuinely concerned for the safety of those involved and the surrounding customers. In an attempt to handle the situation responsibly, I decided to call the restaurant to report the incident, hoping that someone would take it seriously and take appropriate action. However, my attempt to address the issue was met with a complete lack of professionalism. When I first called, I explained the situation to an employee and told them about the fight, but when the employee asked where I was at the time, I briefly mentioned that I was in the restroom. It was at that moment that she abruptly hung up on me, without giving me any chance to finish explaining what had happened or even providing any reassurance or assistance. I was shocked, as it seemed completely out of nowhere, and I had no idea why she would cut me off like that. Confused and hoping it was just a misunderstanding, I called back, only to have the manager hang up on me as well, as soon as I began to recount the events. This time, I clearly explained what had happened, including the fight in the parking lot and the fact that I was trying to be helpful by notifying the staff. The manager’s response was just as unprofessional as the employee’s—simply hanging up on me without listening to my concerns. I felt completely dismissed, as if my attempt to help or even just report the situation wasn’t worth their time or attention. It's hard to understand why I was treated this way, especially when I was trying to share something that could have potentially affected the safety of others. The fact that both the employee and manager hung up on me, particularly after such a small and innocent comment about where I was at the time, is beyond disappointing. I tried to remain calm and respectful, but at this point, it was clear that I was not being taken seriously at all. I’ve been a loyal customer for a while, and this experience has completely shattered my trust in this location. A fast-food restaurant should be a place where customers feel safe, valued, and listened to, but this experience has left me feeling completely disregarded. Given how serious the altercation was, I expected far more from your staff, and it’s disappointing to see such a lack of care. I’ve always enjoyed your food, but after this experience, I don’t know if I can continue supporting this location. I’m hoping you’ll take this feedback seriously and ensure your team is trained to handle customer concerns with the respect and professionalism that all...

My family and I come here weekly, but after today's experience I don't think we will come back due to the customer service.. we ordered our food, waiting about 30 mins before finally hearing my fiances name being called. As he walked up to get the food some guy came out of nowhere, snatched the food and walked out of the building. More and more peoples names were being called but not his, so he asked the cashier if that was in fact our order that they called. She looked dumbfounded and the guy calling out names said 'well there could be two Matts', which yes is likely, however everyone who ordered after us was getting their food. The guy said they will remake it, but by this time we were all irritated and just simply wanted a refund. The girl at the register was very rude, and had the audacity to mock him by saying 'so you want a refund because your food got stolen?', acting like she didnt want to give a refund. My fiance tells her 'I want to speak to the manager, it's your guys fault, you're calling out names and not even checking receipts. I've waited long enough and not waiting any longer, I want a refund.' She kept going in the back to speak to the 'manager' who wouldnt come out to resolve the issue. She then has the food and says she will only refund one of the combos that was $16, when we spent $35. After going back and forth with her, she finally issued a refund. Not once did she apologize about any inconvenience, it was straight attitude and defiance from the beginning. And while this whole fiasco is taking place at the register, the SAME thing happened to another guy in there! His name was called, by time he got up there, some other guy went up, snatched his food and walked out. I understand it's busy and the employees may be overwhelmed, but seriously it's not that hard to check someone's receipt before handing them the food. Another thing, why are they going by people's names? Go by the number on their receipt! There could be multiple orders with the same name. Furthermore, the place has only been open for 6 or so months, and their first impression is not good.. Ice machine 80% of the time is broken and the ketchup/napkin area, along with bathrooms are typically a mess. Undercover boss this place and get...

The only reason I gave a 2 is because the food is good. The lack of organization at this location of canes is unreal. Every time we visit which is rare and almost to the point of never coming back we are always frustrated with the incredibly long wait. How is in and out line 3 times as long and moving right along right next to this canes that sits sometimes for as long as 26 mins or longer. Also why is there two lanes when they always close one and cause the traffic to back up. This is why it takes longer because they aren’t opening the lanes up and running food out. That’s what it was designed for, use it and get these workers working faster. They look calm and out of it not the least bit concerned with the long waits and lines. I don’t completely blame these workers for their lack of customer service skills. Most of them are young and maybe this is their first job but this is why the manager should be there teaching them minimum requirements and someone should be in charge to identify the problems and get the lines moving. No one cares! It’s obvious! Customer service should be taught to these workers (kids) because thats what will help them for their next job and future! A good manager would be there watching and correcting the chaos at this place and teaching them how to have excellent customer service skills. There’s only a handful of workers who are nice the others are awful at service. Maybe some advice from establishments like Dutch bros, In and Out, and chick fila would be a good idea. Those young workers are always very nice and polite with good service skills. Also they all have much longer lines and it is very fast. This common sense stuff can be taught and should be because these are the young workers of our future. Unfortunately the food is good enough to bring people back which is sad. That’s part of the problems today… customer service and kindness and using common sense is...