Subway — Restaurant in Van Buren Charter Township

Review for Lisa Miltz at Subway, Sumpter Road, Michigan:

To the Management and Ownership of Subway, Sumpter Road Location,

I am writing to commend the exceptional service provided by your employee, Lisa Miltz, during a recent visit to your Sumpter Road location in Michigan. Lisa is an outstanding employee whose professionalism, warmth, and dedication truly set her apart and made our dining experience unforgettable.

From the moment my family and I entered the restaurant, Lisa greeted us with genuine friendliness and a welcoming smile that immediately put us at ease. Her positive demeanor created a warm and inviting atmosphere, making us feel valued as customers. She took the time to engage with us, including my daughter, with kindness and patience, ensuring that every interaction was personal and meaningful. Lisa’s work ethic is truly commendable. She demonstrated remarkable efficiency and attention to detail while preparing our order, ensuring that everything was made to perfection.

What stood out most, however, was her willingness to go the extra mile. She took special care to accommodate our preferences, offering thoughtful suggestions and ensuring that both my daughter and I felt completely satisfied with our meal. Her ability to anticipate our needs and provide exceptional service was nothing short of extraordinary.

Beyond her technical skills, Lisa’s joyful and pleasant personality made our visit a delight. She exudes positivity and professionalism, creating an environment where customers feel genuinely cared for. It’s rare to encounter someone who combines such a strong work ethic with an infectious enthusiasm for their role, and Lisa embodies this perfectly.

I wholeheartedly recommend recognizing Lisa Miltz for her outstanding contributions to your team. She is a true asset to the Subway brand and an exemplary employee who elevates the customer experience. My family and I look forward to returning to the Sumpter Road location, largely because of the exceptional service provided by Lisa. Thank you for employing such a remarkable...

This place used to be my go-to. They knew me by name when walking in. They were fun to talk with, friendly and hospitable. Always accommodating and very good customer service.

Then... something happened.

What it was, I don't know. But now, don't waste your money here. That same family is now a rude, disrespectful, disgusting bitter shell of what once was. The younger ones behind the counter have nasty conversations and make crude and mean remarks. If you ask for anything too labor inducing, like having your sub toasted or asking for a wrap instead of bread, you get yelled at or complete attitude. You chose that job/ life. Don't sigh at me because you have to do your job. I get it, Mommy won't fire you, but that doesn't mean you can just act like this. Not only that, but the food has been steadily been getting worse, and I'm pretty sure if they had a surprise health inspection, they'd fail. I got sick from eating there recently, and when I told them about it the next time I was in there, they said I didn't know what food poisoning was, and I probably just had the stomach flu. Then was basically ignored as I grabbed my pickup order. There are 2 or 3 other Subway restaurants within 5 mins drive. Go there instead. Or, in that same Plaza is a Maria's Bakery/Deli. Go in there and grab a sub from them. I would give them 0 Stars if I could. Avoid if possible.

UPDATE** Decided against my better judgement to give them another try. Man... wrong decision. I don't understand how this place stays open with 2 other locations so close. Crappy people. Crappy food. Just, crappy. ...

I’m in here almost every week and order the same exact thing on the app. I never do any changes, just press the + button and add to my order. (Picture below). Today I placed a pick up order and when I went inside to pick it up, I thought she gave me the wrong bag. The older lady who’s always in there gave me the bag and I told her the salad was missing. She kept telling me I ordered a chicken salad wrap which I didn’t. I explained to her how I ordered an actual salad (bowl) how I always do. She started reading the receipt and told me I ordered an actual chicken salad wrap which it doesn’t even say that on the receipt. She then asks me with a bad attitude if this was my personal order, once I said it was she proceeds to tell me with the same bad attitude “We’ll you know exactly what you ordered and that’s what you got”. She told me after she noticed she was wrong that she would remake it but by that time, I just decided to leave and not put up with the unnecessary attitude that was given to me. Never again will I give this establishment any of my business. When I got home, I noticed even the blt wrap was wrong. She gave me flat breads for both. All the pictures are below from the app, the receipt and the food I received. Again, I’m in here every week, sometimes even twice a week and this is how I...