Dairy Queen Grill & Chill — Restaurant in Vancouver

I go to to this place quite often as it’s very much mine and my boyfriend’s spot for a sweet treat. However tonight was it a undelightful experience. I went inside instead of my usual to the drive through as it was a very long line. I came in quite nice and very polite as I do work fast food myself. However I have worked at two Dairy Queen’s myself one being another location in Vancouver. And each of them have the same POS system (point of service), I asked for a medium cup of vanilla ice cream (it being in a sundae cup, which I asked for) with the crunching cookie (new cone dip) inside. I was then ran up for an Oreo blizzard which I did confront said team member “Ryan” (the name on my receipt) “oh hey why did I get wrung up for a Oreo blizzard?” He then proceeded to have An attitude towards me and said in a passive aggressive tone “we DONT have a button for that” so I shrugged it off and said oh okay. I then proceeded to pay, a little taken aback. I am then given a Oreo blizzard. I did not order that. I asked for it to please be fixed. Then they just added the cone dip and blended it. I asked for to be fixed again as I did not ask for a blizzard. Was the. Given an attitude and said by the same guy “but you asked for this, a cup of ice cream” I said Again “No I did not order a blizzard, I asked for a medium cup of ice cream I. A sundae cup with the cone dip on top please.” He then rolled his eyes at me again. I DID NOT RECEIVE A REFUND OR NOT EVEN AN APOLOGY for the mistake. Very unfortunate to see as an ex employee for Dairy Queen stores. (Please keep in mind I was completely polite, and even my partner picked up on...

WORSE CUSTOMER SERVICE EVER..MY HUSBAND BOUGHT A BLIZZARD WITH EXTRA TOPPINGS. DIDNT GET EXTRA TOPPINGS AND AS YOU CAN SEE ITS MORE WHITE ICE CREAM. STACEY SAID ITS DOORDASH FAULT, THEY ARE RESPONSIBLE. DOORDASH IS A DELIVERY COMPANY, DAIRY QUEEN MADE THE PRODUCT.. DAIRY QUEEN IS RESPONSIBLE FOR FOOD QUALITY!!NOT THE DELIVERY COMPANY. THEN STACEY AND GM lied to me, GM just sat there not saying anything while Stacey lied saying GM not there, then Stacey calls and made false police report.. these sad people hide behind cops, and the company. Treating people like crap and then hide behind cops,don't take responsibility for putting out poor food!!!!! Sad sad people. Now I'm out a product that I paid for and DAIRY QUEEN CHOSE NOT TO GIVE ME WHAT I PAID FOR THEN HIDE SAYING ITS A DELIVERY COMPANY!!!!!! STACEY AND GM needs new jobs, give out poor food and don't even care blame others, escalate the situations........Reading other reviews shows that I'm not the only one who this keeps happening too... that's a form of theft, we paying for it and...

strange encounter. they have listed on the outside menu (we went through the drive through) caramel sundae with brownie and hot fudge sundae. we asked if they could make a large hot fudge sundae with a brownie, The person on the other end of the speaker kept saying; "It's not safe to do that". so we asked if they could make a hot fudge sundae with a brownie separate and 2 spoons. "Oh you want a side order of Brownie?" Yes!! "Let me see if we can do that" we drove up to pay and get the stuff. the person taking our money and giving us the sundae seemed very confused and said they put brownie bits on the sundae. We said that was fine. Then she left the window to get out sundae??? We got what looked like a about one "scoop" of soft serve ice cream with a tablespoon of hot fudge pumped into the side of the container and a round brownie in a large plastic container and one spoon. I asked , "is this a large?" and the person at the window said, "yes it is." I know this is drive through but a 5 year old pinball wizard could have made it look...