Taco Bell — Restaurant in Vandalia

Circumstances brought me to the National rd Vandalia Taco Bell 2 days in a row. Both visits were a disaster. First of all, I'd like to say to Taco Bell as a whole that you have all of the ingredients needed to keep the double decker into circulation. C'mon!

The first day is the Taco pictured. I went through the drive thru on lunch break and ordered 1 chicken cantina Taco. This is what it looked like. I didn't have time to complain. I just didn't get to eat much of a lunch. The next day, a few of us worked Saturday, and when we got off at noon, we decided to meet back at this same Taco bell. What a mistake. This visit was even more disastrous. What has this world come to as far as the lack of customer service provided by establishments these these days. A worker passed by me at least 4 times, back and forth stocking the already full sauce tubs and wiping down tables, never acknowledging my presence. Same with a young lady doing the very same thing at the drive-thru window and totally ignoring the fact that I was standing at the counter. My issue was the Taco I ordered looked much like the one pictured above, but my beans had oozed out the cracks of the cheesy bean and rice burrito, causing quite the mess within the wrapper. The burrito was smashed and inedible. Again, not able to eat a full lunch. I don't know what to say, but hopefully, this location takes heed to the wastefulness and unprofessional tone this staff is setting. I'll be avoiding this location until this staff is replaced...

I've been here twice in the last 2 weeks and both times they've forgot items in my order. The first time I let it slide because people make mistakes and I understand that but the second time it happened AGAIN! I called and spoke to an employee "Denise" he said his name was and his response was to bring in my reciept to replace my order but he was extremely rude about it. I told him I can't because I'm on lunch break and I'm not work off work until 3am, so he says we'll come back tomorrow and hung up on me! I called back and someone answered and hung up, I called a THIRD time and "Denise" answered again and I asked to speak to the manager and he claims he was the manager so I asked him "how do I know this wouldn't happen again" and he said "because I'll be walking out with my correct order" and I said "how when you messed up my order twice." He hangs up on me again. Finally I make it to work only to find that my order was incorrect and has tomatoes on it (the person I ordered for is allergic to tomatoes and thankfully she caught it before she ate her food) and the food was cold so we threw it all away. This is by far the worst customer service I've ever experienced and even a simple sorry and a guarantee that it wouldn't happen again would've been nice but I will be calling when they open at 7am tomorrow and I'm calling corporate, something...

This review is written at the time of the covid scare going on. My experience tonight was a mix which is why I am rating 3 out of 5 stars. The employees were very professional, pleasant and nice. No problems there. The food was hot and the order was correct. Again, no issues there either.

One employee wore gloves, holding out the credit/debit card reader. You insert your card and are asked to press a button on the reader. Apparently they aren't allowed to? Even though they wear gloves.

Your food is touched when they make it (obviously). But this later part is awkward. Your food is placed in a brown paper bag. The paper bag gets sealed with a sticker. The sealed brown paper bag gets placed in a large rectangular tub. The employee holds out the tub so that you can reach into the tub and grab the sack of food. Awkward.

Gee, I'm SO glad that I had to go through all of that awkward experience so that I wouldn't get covid. eyeroll

It's not your fault. I'm just frustrated with this whole covid thing and have to facepalm at all of the...