Jasmine Thai Restaurant — Restaurant in Ventura

I'm reposting my review because it's absolutely astounding how quickly the service has dropped. I had to return to the restaurant FOUR seperate times because they couldn't handle a not spicy yellow curry with beef with no tomato. I had to call them twelve times not even a second after placing my order to remind them not to make it spicy because the lady didn't repeat "not spicy" and hung up after reading it back to me incorrectly. They didn't answer those 12 times so I had to show up. I waited inside with not so much as a wave with 3 other people and called while inside the store after 10 mins of being ignored. They left the phone off the line. They had to remake it because by the time they got to me in person it had been 20 mins and my food was already finished. When I got home it was still spicy and had no potato's so I had to go back and tell them it was spicy and missing potato's They "remade it" and when I got back home THIS time it was watered down and full of raw potato's. And I don't mean just mildly cooked I mean these potato's were raw. Go back and repeat the process and I finally gave up and requested a refund when they added chicken instead of beef even after she wrote down my order AGAIN. Please save yourself the trouble and go somewhere elsem unless your comfortable with raw food and incorrect orders. If that's the case this is the...

Competent cooking. The food was too bland. The waitress was unwilling to ask the cook to fry my noodles as requested by me. Usually if I ask the server to give me fried rice instead of white rice they either charge me an extra $1 or 2 or give it to me for no additional charge. it is the unwillingness of the wait staff to even ask management if it is OK to make the substitution. I have since eaten at the restaurant an additional time by accident meeting a business contacts and talking business. I found myself back in here again and the same thing happened with me asking for them to give me fried rice instead of white rice but instead of asking to charge me another $1 0r $2 they wanted me to order a whole over $10 dish.This was a deal breaker for me as far as investing in being a repeat customer.

The food was not all brought out at the same time as preferred; I had to ask when is the next dish coming after the second dish was brought. Its true that 1 dish was a hotpot kind of dish and the waitress might have thought we were sharing that...but we did not specify that. I was not impressed with any of the dishes. Mediocre cooking and presentation of the dishes. I should have ordered the Panang curry. I ordered calamari and trio eggplant dish. Anyway...there are much better Thai...

$6 for a tea bag. Yup. It might say "pot of roasted rice tea" on the menu but it was a mug of hot water with a tea bag in it. Service was inattentive so despite when it was dropped off, she said "I'll be back with a pot of hot water", that didn't come until after we had eaten. And the pot didn't have enough hot water to fill both of our cups.

Our entrees arrived within 2 minutes of our appetizers, which is always frustrating. And the server didn't clear our plates so we just had stacks everywhere throughout the meal.

While there's nothing about the food to chase you away, we certainly found nothing to be excited about. Pad Thai was bland, garlic wings had no garlic and no other seasoning (but good texture) and green curry with duck was decent but the duck didn't contribute anything to the overall flavor. The people who invited us to try Jasmine were happy with...