Nuno's Ice Cream — Restaurant in Vero Beach

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We visited this ice cream shop as a family of five and each purchased two scoops, totaling $30 Unfortunately, one of the flavors — mango — tasted off, as if it were freezer burnt. My mom politely asked to replace that scoop, but the employee refused and insisted she had eaten half of it (she hadn’t).

To make matters worse, the staff member responded loudly and dismissively in front of other customers, saying, “You don’t have to get mad, ma’am,” even though my mom remained calm throughout. The way the situation was handled was extremely unprofessional and unnecessarily embarrassing.

It’s disappointing that a small gesture — worth maybe a few dollars — couldn’t be made to ensure customer satisfaction. Instead, they’ve lost our business. We won’t be returning, and they’ll miss out on the $30+ we regularly spend when our family...

My family and I went into Nunos for the first time tonight 1/25/2024. The 3 girls behind the counter were so helpful and kind. They were eager to share their most popular items and offer samples! Eday,an owner was beyond nice and informative , she explained how she makes the fruit syrups from scratch every day, which all the fruit syrups in our order were AMAZING! Their selection was incredible, the ambiance was colorful and extremely fun! I look forward to coming back and hope everyone can get a chance to visit! We’re very excited to have Nunos in...

This is my second time going in there. I felt like the first time it was a little expensive for an adult and a toddler. we went in and got three things for three adults in the smallest scoop of chocolate ice cream for a toddler. And it was almost $30. I’m not sure if we picked the most expensive stuff on the menu but I think that’s kind of ridiculous for ice cream. I feel like the girls are more tentative to Spanish speakers because it’s a Spanish-speaking ice cream shop. But I feel like everyone’s paying so they should be more tentative to all...