This place has piss poor customer service. The blonde haired- not natural- short manager definitely has a terrible attitude. I probably should have picked a different place for my group when the young lady I spoke with from special events couldn't answer any basic questions. Then when I called the restaurant after we were disconnected to make sure the reservation went thru- the young lady said it said for 2 people instead of 28 and had my name and email wrong. Once the restaurant was announced to our group- the rsvp changed from 28 to 38 🥴 When I called the restaurant to see if I would be able to change the reservation- I was told that I couldn't because they were booked up and that my additional could come but they wouldn't be seated with my party and they would have to wait. I had no problem with that . Told them they could sit at bar or a different section, I didn't care but that I would still be taking care of their bill. I was told I needed to pay a deposit and that the deposit would go towards the bill- however, I didn't have access to the card that was going to pay for the meal so I asked if I could switch payments the day of and have the deposit returned to original card and I got a "I'm not sure". Well that's not sufficient when you are talking Abt almost $500. So the person with the card was supposed to pay the deposit so we didn't have to tussle Abt getting the money returned and unbeknownst to me, didn't. I found out when my guest started arriving. We left an athlete behind so that we could make sure 75% of our party was there so they wouldn't cancel our reservation. He was the only athlete that competed that didn't have his teammates cheering for him. Upon getting there, the managers attitudes were rude. They refused to accept our tax-exempted paperwork.. (I had called in Feb and spoken with Mr. Lee in the VA tax and revenue office to see what was required to get reciprocity and he told me to just show my Federal and Md at the places I bought stuff-) anywho the male manager stated that their accountant said we couldn't use it. So we didn't. The lady manager was like we cxl'd your reservations because you didn't pay the deposit- I called the card holder and they indeed had forgotten to pay the deposit. 😩 The manager said she could seat us but we wouldn't be together as a group and there would be some wait in-between. Ok. So that should have been the end of it- but she was nasty Abt everything- our driver ordered take-out and his food was improperly packaged so his sauce leaked out and she didn't want to replace his sauce. Told him well maybe the way they packaged it and YOU handled it caused the sauce to come out. He had to repeatedly ask for sauce before she relented to replace his sauce. She was mad that I used a mobility device 😆 but they are allegedly handicap accessible. We weren't seated as a group but they surely CHARGED A GROUP GRATUITY. Told me I couldn't have one check because we had over 6 tables but they figured out how to put it on three to make it seem like we had a large group. Except, it was really only 4 people at most tables. I didn't eat, I refused to give them any more money than I had to .. But for me having to feed 20 minors who had to get back to competing- I would have moved the entire party to another venue. We paid over $1000 for all of the meals. Another place would have gladly accepted that without all the nastiness. If Waterman didn't want to accommodate us- they should've said we can't accommodate you so we could have gone elsewhere without wasting time. They could've called and said they hadn't received the deposit so they are about to cxl the reservation. To be fair- I heard that most of the servers were nice and that the cajun pasta was good . The rest of the food was just ok. Said Bravo's pasta was better than pasta here and it's cheaper. When we travel back for other competitions we definitely won't be using this venue to feed our athletes. ANNA MUST BE THE MANAGER EVERYONE's TALKING ABT . Not a Greenbook Est.