Domino's Pizza — Restaurant in Virginia

My family ordered two pizzas. After receiving a wrong pizza we attempted to call the store directly. I was talking to a male advising the issue. I was first told they are too busy to remake the pizza therefore inquired about just a credit back. The male I was speaking to acted like they have never worked there prior to the phone call repeatedly use the term ummm numerously then stated they can remake the pizza but it would be about an hour, this was after I was just previously being told they can’t. I stated I can’t have my children wait that long and again inquired for only that pizza be refunded not the whole order. The male consistently kept some umm well I’m let me ask umm then then line was blank from being put on hold without any explanation let alone that stating I was being put on hold. I stayed on hold for 8 minutes then hung up and tried calling back. I’ve tried calling back 8 times but every time I called the same number from beginning I kept getting different locations including Maryland. We asked several of the locations and managers at those locations why is this happening what can we do and was repeatedly hung up on. I tried calling corporate dominoes and kept getting recordings after recordings with instructions but it never went anywhere let alone to a live person! I will never give my business to any...

If I could give negative stars to this place, I would. My review isnt based on the quality of the pizza coz I didn’t even get the pizza. But my review is based primarily on the service. I ordered a pizza online and asked my husband to pick it up as he was going to be in the area. I made the mistake of not providing my order # to my husband, but you would think that the store would be able to find out the order details based on the name. I mean help the customer out for crying out loud!! Apparently, this store does not believe in customer service. The guy named Farhad asked my husband for the name or order #. Since my husband didnt have the order #, he provided my first name and his own first name coz he wasnt sure what name I ordered it under. And the guy did not bother to look in the system, but instead pointed at the digital display for updates.. which did not have my name on it. So after a few minutes, my husband ended up leaving. Mind you, we live 30 mins away and were def not going to drive all the way back to ‘attempt’ to pick up the damn pizza again. And when I called the store, the guy named Farhad did not take any responsibility and insisted that it is not his responsibility to look up the orders in the system. I will definitely not be going to this store again and likely never be going to order from...

This Domino's Pizza Franchise is Amazing! I work at a title one school over in Springfield and we were hosting a "Family Bingo Night!" This was our first "in school" event since Covid hit. We don't have a PTA or a PTO to raise funds to help support our events. The teachers put together some money to help buy food and drinks for the anticipated fun evening. We started reaching out to vendors to give us a discount on food.

Domino's Pizza at Kingstowne Town Center generously gave a "huge" discount on each pizza which made if possible for us to feed over 300 people! When we picked up the pizzas the staff were super excited to help us carry the pizzas out to our vehicle and wished up luck on our event! They were very kind and energetic about helping us.

The students and families all raved about how delicious the pizza was. The smell of freshly baked pizza filled the venue and excitement was in the air. Domino's Pizza did not have to give our school the discount but they chose to help. The generosity and thoughtfulness of the team at Domino's will be remember for years to come. Your support made the event a huge success and we truly are grateful for your generosity and...