Häagen-Dazs Ice Cream Shop — Restaurant in Virginia

Don’t waste your time here! 👎👎 Too Expensive!! Unfriendly Staff!! Staff showed up late and opened late.

This location opened around 12:30 - 1 pm on a Thursday inside the mall food court when the whole mall opened at 11 am. There were 2 ladies working on 7/28/22 and they just don’t care about the customers. There was no greeting from both, one was too busy counting the money from the register and acted like she didn’t want to be there and be bothered. COUNTING THE MONEY WAS WAY MORE IMPORTANT TO HER THAN LOOKING UP FOR 2 SECONDS TO ACKNOWLEDGE THE CUSTOMER. The other lady was just sitting in the corner and didn’t care either. They just kept gossiping about the previous customer and laughing at people. The mini cup was $6.99 and it looked like a SAMPLE CUP and you can probably fit a half scoop (if that) of ice cream. Yep not even a FULL SCOOP! Forget about buying a cone with 2 scoops, you’ll probably pay $15+ for yourself! You can just tell when the staff is uninterested and they don’t like their jobs because they don’t even try to sell you anything. Just go to a grocery store and buy the 14 oz container, trust me it will be way cheaper and at least you’ll get some type of...

The staff behind the counter is so unprofessional. They just don’t wanna work. I reached at their ice cream parlor around 7:30 pm on Saturday and tried to order milkshake, the staff first said we don’t have Belgium chocolate shake take a look on other flavors… then we choose another one and this time there was this guy who said ohh sorry we are not accepting any shakes order . It would be either cone or cup !!! I was with my family of three people and needed three shakes. Obviously you are losing customer and money . Kindly train them to be more professional at customer service or send them back to school. Pathetic. The best part is there were three girls and a guy behind the counter & none of them helped as they close by 8 pm and can’t accept orders before 30 mints of closing...

I was at the mall last week with my daughter and we decid3d to get ice cream. While we were looking at the flavors, two young men came up to the counter. One of them leaned over the counter and hugged the man working there and whispered asking to get ice cream and a drink. The make employee agreed and proceeded to get his ice cream and bottled water and gave it to him. I said to the non-employee "ooh is today free ice cream day for everyone?" He said no I pre-paid, chuckled and walked away. When the male employee was ringing me up I asked "does everyone get free ice cream today?", he said no, and I responded "guess you need to know someone who works here". Next time, don't make it so obvious what you're doing in front of...