Elite Jewelers — Local services in Dale City

This place has terrible customer service skills! I brought my necklace in to get it repaired with the life time warranty I have purchased along with the necklace, then once I went to pick it up I instantly knew the length of the necklace was completely off. I let the man know it seemed smaller and told him it was 24 inches (not being 100% sure) then he took it back to measure it and told me yes it was 24 inches, when it clearly was not. It even fit smaller on my neck. Once I returned home I went to go grab my receipt and the life time warranty book to end up finding out the the necklace turned out to be 20 inches and not 24 inches. So first off the man re-measuring it LIED to me and did not bother to even double check it in the system to see what length it was supposed to be. I measured the necklace myself and it came out to be 18 inches... so 2 inches was missing and the man is telling me yes it was a 24 inch necklace. So that week I went back to the Elite Jewelers to let them know of the situation and let them know what one of their employers told me. This was a different man I was speaking to and I let him know how someone that day lied to me telling me I had a 24 inch necklace when he himself knew by looking at it that it was not. He started to deny that any of his fellow employers would make that mistake then made a statement saying that “he is the only man that worked in that store and he never recalled that situation.” I told him that is impossible because a whole other man that was NOT him was the one assisting me last time. At this point I am going back and forth wondering what is the point of paying for the life time warranty if I am not receiving the proper care. I kid you not, TWO MEN walked in and entered the back of the store... now that man who was in charge at the moment LIED to me as well and started to look at the lady and pretended like nothing was wrong. I then told him that the guy that JUST walked in was the person who measured my necklace and said it was “24 inches.” Finally after going back and forth and him trying to prove himself that I did something to the necklace before brining it in he said he would take it to have the jeweler to fix it. To this day I have been back there FIVE different times in the past TWO MONTHS and they are telling me it is still not fixed... at this point they do not care and are treating me with disrespect not taking it seriously. I do not know when my necklace will be done and I am not sure what to do at this point. That necklace is very meaningful to me but I do not feel like it is taken serious by the people at Elite Jewelers. What do I do?

UPDATE: DO NOT BUY JEWELRY FROM THEM!! I am allergic to fake gold and the necklace they gave back to me is completely fake! I had a very bad allergic reaction to the necklace and will be returning this week to confront them. My neck was red, bumpy, and extremely itchy and still is but I have taken the necklace off. This is ridiculous. They do not care about their customers...

Iliana was great help ! Super kind and helped us find a beautiful gold bracelet for myself, I got my ring here has well and I recommend all to come here for jewelry!.

6/9/2024 Unfortunately I have to change my review, I have come to this location plenty of times and received amazing customer service but today I came to the store to pick up my jewelry that was being resized and the lady there was extremely rude and had an attitude, this was the first I have seen her so I don’t know if she’s new . She has a tattoo on her left shoulder But I didn’t get her name , she rudely dismissed us because we did not have our ticket or ID with us at the time , I have come before with jewelry that i purchased there to pick up after resizing and it was not an issue , they simply confirmed with the phone number and matched the number we had by phone . I will not be coming here again to make any purchases, I will come for the Insurance inspections but that is it . When we came back with the items requested she...

I was in search of the perfect yet simple “everyday wear” necklace for my wife and myself. I went to two different locations but before visiting them I called them both to discuss what I was looking for. Sadhana was extremely personable and helpful from our very first interaction and we hadn’t even met in person yet. She sent pictures and gave me all of my options prior to us meeting in person and our transaction couldn’t have went any smoother. Even with me still having questions once I got to the store she was very patient and her customer service is top tier. Would highly recommend her to ANYONE in search of reasonably priced and quality jewelry for themselves or...