KFC — Restaurant in Virginia

This location is a complete JOKE! The staff is ALWAYS rude!!! It’s always something with them!! Once they closed the doors at like 8pm and said they were closed for the night yet their hours say 12am! Who manages this location?! Ordered another night online and went to pick up and again doors closed at 8pm. They saw me a the door and NOTHING! I went through the drive thru and the guy says they are out of chicken?! Whatttt?! Then I told him I had already paid online for a pick up order he said take it up through the app and closed the window in my face! Every single one of the workers should be fired or trained on proper customer service!!! Then I went tonight through the drive thru and was trying to place an order for a family meal with dark meat. He then tells me I can’t get that. Then he proceeds to say “I’m going to tell you what you’re gonna get”! Then I ask if I can wait will they cook more dark meat and he tells me “you’re going to wait an hour”! Wait an hour for what?!? It’s 7:40pm ..it’s dinner time and you’re telling me it takes an hour to fry chicken! Rude and classless every single one of them! DO BETTER!!!!! You people are the worst! Don’t waste your time at this location! Clearly they are lazy from the other reviews and do not...

It was 4 of us in the van, going through the drive thru around 7:30pm on a Saturday night. We all ordered one of the $5 boxes. We paid our money and received our drinks before we were told to please drive forward because the chicken was cooking. Now before we drove off I asked for ketchup, honey mustard, honey and napkins. The drive thru person said no problem they will bring it with your food. We pull up and sit, and sit, and sit, and sit and sit...... then after 30 minutes poof our food arrived. We check it and my daughter's food was correct, my food was correct but that's where it ALL ENDS!!! My wife's chicken was correct but she got mashed potatoes with gravy instead of potato wedges and her relative from Philly's food was correct but COLD. Sooooo I park the van and go in to get the hot food, wedges and sauces. I explain to the lady behind the counter what's going on and she rolls her eyes and smacks her lips as if I was inconveniencing her. She finally got everything together and shoved the bag at me and walked away. Now after almost an hour our food was right and we were leaving. No one ever apologized and the manager walked by a half dozen times and never spoke...

I decided to stop at this KFC to get an 8 piece meal. I pull up to the box to order and a friendly female voice asks what I need. I tell her an eight piece meal, with 2 Mac (Macaroni) and 2 Mash (Mashed potatoes). She repeats the exact order back. I pay for the meal and it arrives pretty quickly. I was distracted for just a bit as the phone rang, and then I pull away. I get home, pull everything out and I am looking for the Mash Potatoes. Nothing. Hummm. I check the receipt and see the Mash Potatoes weren't included with the order. I will give the crew credit for pulling the order out quickly, but if there is one person as a greeter, and another punching the order in, one needs to be careful. In the past, this KFC has had issues. This time, the experience was better -...