Starbucks — Restaurant in Virginia

I Generally love going to Starbucks and getting a drink there and always ask if Chase can make it. He is absolutely fantastic and puts his all into making the drink for you.

However this morning when I went over there Chase was there he took my order as usual, and I asked him "if he could make the drink for me" he said sure no problem then the supposed manager interjected and started making it. I told her oh I did ask if Chase could make it. She then just blows up at me with oh Chase is busy doing other things? I'm sorry but doesn't he work at Starbucks and make drinks, I saw no reason as to why it mattered who I asked to make the drink. She then goes to say, the girls name is Janea and that she won't be disrespected and that I'm no longer welcome and needed to leave and not come back. I have never had someone be so rude because i asked for someone else to make the drink, and as a manager your job is to make the customer happy and descalate the situation, not to make it worse. I am assuming she has some bruised ego as I am not the only one who asks Chase to make my drink. Starbucks is not cheap and if I want someone specific to make it, it should make no difference. I would have waited if Chase was so busy as she said, which he wasnt. She then tells me that i had said that they dont make the drinks as good as chase does. Im sorry i dont see how that mattered in the conversation. I then ended up going to the target front manager and she was absolutely appalled that she spoke to Me like that. She then walkied Janeas boss and I started to speak to him about what had happened and next thing I know her the girl comes and interrupts the conversation I am having to add her two cents in. I asked the man I was speaking to who was very polite aside from Janea and her ranting if we could speak in Private, she continued and I had to say once again to speak to him without her there. It was absolutely unprofessional for a supposed manager to act like that and to speak to a customer like she was. After I finished speaking with him he went over and grabbed janea and took her with him to the store manager I honestly hope she either gets demoted or fired. She does not have what it takes to be a proper manager and I will never ever go there when she is...

I’ve gotten drinks from this Starbucks quite often. The drinks are usually good and made correctly, although this time, it was out of everything we asked for. This last visit sucked. “Leo” was very rude and treated us like we were a bother. I didn’t realize the fruit on the counter was for children at the time, so I grabbed a banana to buy, so I could take my meds. Instead of explaining that to me, Leo said, “this is actually for kids, but ok.” I had already touched the banana, so I didn’t wanna put it back in the basket. It was very awkward. Afterwards, I do believe Leo was discussing us to her co-workers, as they were ALL staring at us. I am not one to allow things to bother me, but this whole situation was just flat out unnecessary. I do plan to...

On our way to Delaware for vacation, our family stopped here (all 8 of us) to order coffee and breakfast at Starbucks. Emily served us, and was super sweet the entire time, completely unfazed by our weird drink orders. She had a great attitude, got everything out in a timely manner despite working all by herself, and definitely deserves a raise. Thank you for your great guest...