Subway — Restaurant in Virginia

To be honest that day I am a mom who walked my 3 years old in the restaurant for him to use the toilet. I have no choice he need toilet, we were very far from the house. After my son did pee, I came out the older lady inside YELLING and CHASING us to the door “why you using my toilet. next time don’t use my toilet. Water’s too expensive.” (This is first time we went in that place we didn’t live in the area, I have a long driving for my son’s appointment) So what she think may be i let my boy pee at the bush in parking lot better (in the 40s degrees).or should I let him pee on himself. We have low income (thinking of We could be someone who just got kick out from apartment/car in a cold day) we can’t spending $6 everyday. We do buy subway occasionally. Everybody once was a child. I remember as myself growing up in kind community. May be I really really wrong. My 3 years old he didn’t understand and we got yelled. I am so sad I cause it. I hope she will clean her hand and utensils regularly since the water is...

I had a disappointing experience at Subway today. I placed an online order and specifically requested that the meatballs be removed from my sandwich. When my coworkers went to pick up the order, the worker gave them a hard time, insisting that I should have ordered something different (specifically #23 but i don't eat salami which is why I didn't order that) instead of asking for the meatballs to be removed. My coworkers explained that it was my first time ordering, but the worker kept insisting that wasn’t true, claiming to remember my previous order — which was impossible because I haven’t had Subway in over five years. The whole exchange felt unprofessional and frustrating.

It’s really disappointing when staff make assumptions and treat customers in a dismissive way. I would appreciate it if management could address this issue with their staff to ensure a better customer experience moving forward. A little patience and understanding go a long way, especially when it comes to...

My least favorite Subway. Someone needs to train them in cross contamination, among other things. I have had to tell them to wipe off the knife they use to cut my sandwich so often, its become a part of my order.

One person even said he was going to use the clean knife to cut my sandwich, and use the dirty knife to fold it. When I try to explain that I don't want mayonase left over from another person's order in my sandwich, he rinses and wipes off the clean knife he set aside. Why? And when someone came over to finish for him, the new person shoved the mayonase covered knife back into my sandwich.

Edit: over seven months later and even having "wipe the knife off before you cut it" into my order, I still sometimes get a mayonnaise and hot sauce covered knife shoved into my sandwich. Their either poorly trained or do not care. I wouldn't eat there if I had healthy alternatives on my...