Taco Bell — Restaurant in Virginia

Waited 5 minutes before we could order at box, there weren’t even cars in front of us anymore. Girl working brought us wrong food to our car & then got mad at us when we brought it back in saying it was the wrong thing. She then ran her mouth to everyone in the kitchen because she “asked us if we got the deluxe box” & “we said yes” Which we did, but I guess another car also got something similar to us! Either way we just wanted the right order. Got home & it was missing items still. 30 dollars wasted & girly needs to relax. Food service is not fun I’ve done it but when you’re wrong you’re wrong don’t blame the customer. Just apologize fix it and move on it’s easy It’s Taco Bell we don’t expect 5 star service but you don’t need to be so angry at others for your...

Waited in line for a burrito that the grill made wrong although it was rung up correctly. Took it back to get it corrected and the second burrito had hard black things in it. Employee said it was from the griller but as an advid Taco Bell eater I've never seen anything like this before in my food. Got my money back for purchase but I feel like a grill member did this purposefully because the fragments were strategically placed in the burrito where you would see them before folding. Management seemed nonchalant but older woman there was very empathetic and kind which is why this post has 3 stars...

As usual.... like so many other times, they forgot 2 items i ordered. They forgot there 2 mini chicken quesadilla wraps this time. This happens all the time. Food was normal taco bell food. The flavor was as expected. The bag gets packed so tightly that you can't tell if anything is missing without unpacking it. I always tell myself i need to start doing that anyways because I am missing items EVERY. SINGLE. TIME. I COME. HERE. to order my kids food. No other restaurants we order from omits items on the regular like this Taco Bell. The food tastes fine, but check your bags before...