Wendy's — Restaurant in Virginia

This place is typically very slow to get cars through the drive through. The food is typical of most Wendy's. I did however have an experience I have never encountered at other Wendy's restaurants. I order my food and brought it home to eat. When I bit into my burger I noticed a discoloration on the bottom of the bun. To my astonishment it was a large mold spot. To think I almost took a bite of that mold spot disgusts me. It makes me wonder what other food issues they miss if a large mold spot on a bun was missed and sent out to a paying customer. I took it straight back and was given a refund for the sandwich as i had requested. The manger offered to remake the sandwich which I politely declined as my appetite for Wendy's food had obviously diminished. While they did take responsibility for it I am just shocked that the moldy bun even made it out of the store and into a customer's hands. What would have happened if I had eaten that or possibly my toddler daughter and she had gotten sick? It is definitely unacceptable to have those kind of mistakes happen in the food service industry. You may see a picture of the sandwich in the Google pictures...

I hate to beat the dead horse but the customer service here is awful…. I ordered through the app and went in to pick it up. I do this to make sure my order is accurate and I get the right number of sauces. I went in today, no one in store no one in drive thru. Waited a couple mins for service and he let me know they were working on it.

I was expecting cold fries because no one was there.

Cold fries ✅ Pickles on sandwiches I asked for no 🥒 ✅ Patties over cooked and rubbery ✅ Extra ice in drink I asked for no ice ✅

The attitude of the women in the front was so poor I didn’t even correct it. I just took my food and made the decision to continue driving to the other Woodbridge location or Stafford.

There is a reason why this location is always empty. It doesn’t mirror the quality you expect at other Wendy’s and the customer service is horrible… even...

Ordered from here tonight through ubereats after craving a frosty (I am in my last few weeks of pregnancy so I wanted to treat myself). I also ordered fries (no salt) and chicken nuggets. EVERYTHING came cold (distance isn't the issue as I tracked my order and it came in 15 min), fries came salted, and my frosty was not a frosty at all but a coffee. To see that there was no real care or double checking of the order to make sure it was correct or even warm had to be the biggest let down… especially when you were very excited for this “treat”. Could be my pregnancy hormones that are driving me to be as blunt here or it could just be my sheer shock at how this order came. Who knows, maybe not all evenings are like this but I can only base my review...