Wendy's — Restaurant in Virginia

I ordered online and get to the intercom tell the guy I have a mobile order and my name he says okay and come to the window. I have the app on my phone, in my hand showing my order # and they tell me they have nothing for me. The money clearly came out of my bank account and I’m showing them the Wendy’s app. Nope still apparently doesn’t matter, and the manager was extremely unprofessional and rude. She was throwing her hands up in the air saying i don’t know what to tell you, i have no idea. So I go to the main page of the Wendy’s app and it says the order was already picked up. So again I show her and she wants to argue with me like I’m supposed to drive off and get over the fact I paid for food and did not receive it. I was very polite at first and asked if there was a possibility they gave it to someone else BECAUSE there isn’t any proof or code you give them, you just give them a name and she again wants to argue with me and tell me we aren’t just going to give it to you, like that’s what I was asking. I sat on the phone for over an hour last night waiting on customer service and was hung up on. The money was never refunded to my account and it still says on the app that it was picked up. So very obviously they gave my mobile order away and did not want to take any responsibility on their poor managing skills. Just handing people mobile orders because they said they had a mobile order will eventually turn into an issue. The manager should be extremely embarrassed, she cannot handle any type of pressure clearly. They all seemed very overwhelmed and it really wasn’t even busy. I am disputing the charges and I am deleting their terrible app. I’ll never go to this...

I rarely leave reviews, but my recent experience at this Wendy’s was so unprofessional that it needs to be shared. From the moment I walked in, the atmosphere was tense and unwelcoming. The manager, who should be setting an example, was shockingly rude—not just to me, but to their own employees right in front of customers. Their tone was short, dismissive, and dripping with attitude, making it clear they had no interest in basic customer service.

The food was just as disappointing. My order was made with old, stale ingredients. The fries were cold and rubbery, clearly sitting for far too long. The burger was dry, with wilted lettuce and a bun that was hard around the edges. It’s obvious that freshness and quality are not a priority here.

To make matters worse, using the Wendy’s app is a complete waste of time at this location. The staff—and especially the manager—treat mobile orders like an inconvenience rather than a convenience. You’ll end up waiting longer than walk-in customers, and your food will still be cold.

Between the manager’s unprofessional behavior, the poor food quality, and the way app orders are mishandled, this Wendy’s is failing on every level. I won’t be returning, and I strongly suggest others avoid this...

Person who took the order audio technical difficulties. I received 2 sandwiches instead of a triple sandwhich. But I did get the 10 piece. And 2 lemonade but for price I paid for. They were suppose to fix it to keep customers happy like I did in 2006 --to keep them coming back! Daves words!--. The manager said " just pay the difference and I'll give it to you" in spanish.. That was the last straw they did not want to give me my receipt after refund . To confirm refund. The manager told the cashier "you messed up !you took the wrong order " You do not do that in front of customers! you wait for them to leave and then attention to detail later for improvement. June 8,2024 around 12:28pm they can check cameras to confirm..... we took our money to chili's instead down the road... Instead of management holding up the line, it would have been faster to fix it and go. The food was returned to Wendy's and who knows if they threw it away or they ate it. But corporate lost money for electricity and labor...