Arby's — Restaurant in Visalia

My original review dated 12/8/24 seems to have been deleted. Even though I video taped it. Their cameras would have shown it, I filled a complaint with corporate and I called the health department. I called corporate bac they closed out the complaint and never contacted me and would not give me information as to what happened. Didn't even comp the meal I could no longer eat because I was covered in human waste. I'm so sorry to everyone who ate here after me. This place is horrible and needs to be closed!!!! My original post : DO NOT EAT HERE!!! HUMAN WASTE LEAK!!! I went through the drive through last night 12/8/24. Right in front of the window I heard a loud scrapping of the undercarriage of my car. I get out of my car into a giant puddle. Realize it's ply wood that was scrapping my car. Then I smell raw sewage. I'm standing in it. My converse and the cast on my foot are covered. I ask for the manager, man at the window states he is the manager. I saw my car is messed up and I'm standing in raw sewage. He says someone's coming to fix that and I should complain to the morning manager. I drive off and park to inspect my car more. Only to see the manager direct an employee outside to with a napkin, not gloves to move the board covered in human waste. The employee than goes back inside with human waste on their shoes and goes back to making food.... after touching human waste without gloves. Hopefully he at least washed his hands. Store should be shut down and manager fired. Calling the health department this morning. Now I have to throw my shoes away, find a way to clean my cast and have the inside of my car detailed....

The inside of Arby's is literally falling apart the ceiling it looks like it's going to cave in there are some wires exposed by the drink despenser the place really needs alot of upgrades better seating arrangement better interior better ceiling protection and floors and everything needs to be all upgraded the place looks like it hasn't been upgraded in like 20 years it needs to be to have a serious upgrade I won't go back there unless that place is fully upgraded inside and out the drive-through can use a huge upgrade the entire building itself to use a huge upgrade and remodel they need to basically demolish the old one and it plays build a brand new one that's all modern and upgraded all new equipment all new computer systems the place can use a lot of TLC seriously I hope somebody reads this review and actually decides to do something to Arby's Andre and actually upgrad it cleans whoever reads this review do not dismiss it this is coming from a former customer review upgrade the Arby's here in Visalia Visalia has money to build houses so why can't they use that money to upgrade Arby's here in Visalia they have the money to build another restaurant and on top of that another gas stations when they could be upgrading Arby's they have McDonald's and Starbucks in the gas stations on every corner but we need to upgrade Arby's here in Visalia stop wasting money on things we don't need Arby's needs a lot more attention than you think so please upgrade everything in Arby's restaurant.the sound system of Arby's could use. A really nice upgrade as well...

Unacceptable.

Cashier at front counter was coughing, taking orders, and expediting food. Cashier on DT was taking orders in the front, expediting orders and cooking fries.

I was told there are no sodas and I could choose between unsweetened tea or lemonade.

I ordered a French Dip and wasn’t given the dip!

The place is run down and falling apart.

WHO IS THE DISTRICT MANAGER? I’m a former General Manager for another fast food and this all starts with management.

There is a major lack of training here. One thing that tells me this is that the fries had about 3 times the amount of salt they’re supposed to have. So these batches of fries are just thrown in and salted, a new batch comes up and they are thrown in and salted on top of the others so the others get salted over and over again.

This is simple training!

I will intentionally not go to this location for a very long time due to my visit today, but when I do return, I hope to see it managed properly or completely shut down. Those are literally the two options this place has...