Taco Bell — Restaurant in Wake Forest

I had quite possibly my worst food service experience maybe ever at this location.

TL;DR — Avoid this location, especially the night shift. They will lie to you and give you the run around and have less than zero intention of exhibiting anything resembling customer service.

I arrived at 10:15pm or so. a Door signage said location was open till 12am; no separate dining room hours. Dining room was open, so I entered. Multiple staff ignored me. One finally pretended to have only just noticed me, and told me lobby had closed 15 minutes before at 10pm. I told them I was a DoorDash driver, and they said I would still need to go get in line in the drive thru.

Frustrated that this would delay my delivery, I did what they directed. After waiting behind multiple cars, when I arrived at the window, I was ignored again. When someone finally opened it, he asked for a total. I told him I was picking up a DoorDash order. He disappeared for a second, and when he returned he implied someone had told him to direct me TO PULL BACK AROUND AND RE-ENTER DRIVE THRU because the order wasn't ready yet. I clarified that there were 4 cars behind me by that point and I wasn't going to go to the back of the line, but in an effort to be accommodating, I said if they wanted me to pull forward to a parking spot and bring out my food (as literally every "fast" food restaurant does), I would gladly do that as a compromise. The staff member, who gave the name Mars, told me they would do that.

I pulled forward into the parking area and waited—and waited and waited and waited. At one point Mars, the same staff member who told me to pull forward, came to the door closest to me, which was within easy speaking distance if opened, and locked it. Still I waited. Finally, very frustrated at this point, I pull back around to the drive thru intercom. I mentioned again that I was a DoorDash driver and that I had been waiting a very long time for my order. Staff member was silent but finally responded, "You have to be in the drive thru." Furious at this point, I pulled forward, where Mars was bursting out of the window with my order. I spoke with him directly about my frustration and the fact that he had lied to me, severely delaying my DoorDash order. He confirmed all aspects, while and another staff member who inserted himself into the interaction continuously repeated the nonsensical response, "We're on the exact same page with you, man, exact same page." Turns out the "supervisor" who had initially given me the direction to go to the back of the line had clocked out and left while I was wasting my life away waiting for the order.

I took my order, profusely apologized to the DoorDash customer, and will never go near this Taco Bell...

The Main St location is the better one in Wake Forest. It used to be better but seems like they've dropped a little the past year or so. That said, they say least get my order right.

(Apparently, I wrote the above but never posted. I'm adding to the review since going again a few days ago).

Pulled into the drive thru at about 9:28pm. There were two cars ahead of me waiting. I wasn't sure of what time they close. Waited about 5 minutes before the first car at the speaker drove away. I had nothing to eat at home and wasn't sure what else might be open so decided to wait. The car ahead pulls up to the speaker and waited. After about 30 seconds, a young woman said that she would be with them in a "moment." Ok, so that told me they weren't already closed, so I committed to waiting. That car waited an additional 8 to 10 minutes before their order was taken. I'm not exaggerating. Nevertheless, their order got taken and they pulled forward. I pulled to the speaker, fully expecting to be asked to wait a "moment," but I was greeted and my order was taken promptly. "Great, they're back on track!" I thought. I drove around behind the previous car and waited. And waited. When I finally get to the window, I still waited. When I was at last greeted, I noticed their timer read that it has been 10 minutes since my order had been taken. The young woman repeated my order back to me and I confirmed. Then she said very shortly and matter of factly, "Well you have to pay." My time waiting for 1 car ahead of me (the other car drove off) was around 25 minutes at this point. My immediate thought was to just drive away without paying and with no food. But I literally had nothing to eat at home and wasn't about to waste more time trying to find another place to eat. I paid and got my food and went home and ate. The order was correct, and the food was ok. BUT I WILL NOT VISIT EITHER OF THE WAKE FOREST TACO BELLS AGAIN. This is 5 not good experiences in a row between the two WF locations (Main Street and...

So, imagine a Manager who argues with you about what constitutes "extra cheese ". I had requested a soft taco with extra cheese, and what they handed me was actually funny. There were literally about 12-15 of the tiny strands of shredded cheese on it. What you might call a "dusting " - I take it back to the counter & explain that I ordered EXTRA cheese, and the manager comes barging up, with "what's the problem here"? When I explain, he states "extra cheese is exactly 1/8 ounce of cheese, on top of the 1/8 ounce that you normally get. I ask: Do you weigh the cheese for each taco"? "No, of course not, but THIS (goes and gets a little pile of cheese WITH HIS BARE HANDS) and brings said pile to me in the palm of his bare hand, to demonstrate what an 8th of an ounce is. Now I ask you, is this manager doing some great job or what? Saving the restaurant all that cheese, which must be worth millions of dollars! By the way, what he was showing me was easily 4 times what was on the taco, & was only supposed to be half of what I should have had (original amount plus "extra" he was demonstrating.) But the best was still to come. When I pointed out that the taco I had did not have anything like the little pile in his hand... Yep. He did it. He took the cheese that was sticking to his sweaty hand and spread it right across my taco: "See? When you spread it out, it doesn't look like so much! " Apart from making me sick just remembering this interlude, I always wonder what on earth would have been wrong with just giving the horrible, mean spirited (I assure you I was nothing but diplomatic and reasonable) a little extra cheese, perhaps even MORE THAN THE SACRED 1/8 oz. called for by corporate office? Crazy idea, huh? - John Blair, recalling...