Edit: I see your reply, but I'm confused about what the servers name has anything to do with your lack of management and food quality. The server did their job as best they could with what they had. This message is for the OWNER! NOT THE SERVERS!!! FIX THE QUALITY OF YOUR FOOD! HIRE A MANGER that is there to issue refunds. The servers have nothing to do with the quality of your leathery food or the fact that management isn't always available for assistance with issues that may arise. My impression is you are obviously are looking to punish someone that has nothing to do with how you manage this place. I WILL NOT RETURN. And I'll advise others not to either.
BUYER BEWARE* TO THE OWNER OF THE ALPINE LOCATION* Please for the love of GOD! PLEASE HIRE A MANAGER FOR CUSTOMER CONFLICT RESOLUTION! I went to this establishment looking for good tacos and GOOD CUSTOMER SERVICE! Unfortunately, I was met with DRY SALTY OVER COOKED LEATHER and POOR customer service. When I asked for a refund, the poor server offered more dry food. I'm not a cat or dog, nor would I feed this garbage to my pet. They said they couldn't give me a refund without the manager who was OFF SITE!!! WHO RUNS A BUSINESS WITHOUT MANAGEMENT?!!! Servers should be trained on how to refund customers or HIRE A MANAGER!BUYER BEWARE!!!!!!If YOU REQUEST A REFUND, GOOD LUCK. SERVERS RUN THIS PLACE AND THEY CAN'T GIVE YOU A REFUND! OWNER OF THE ALPINE LOCATION: HIRE A MANAGER OR I WILL REPORT THIS BUSINESS TO THE BETTER...
Read moreAwesome food awesome service Hugo Is a gentleman that cares about everyone a heart greater than he realizes Can't truly say enough good things about Hugo Beyond excellent job So positive report about Hugo that can't be denied Keep it up you are not replaceable You are awesome Alan As well to the list of awesome people there To add everyone else to the list That works there Outstanding people Remarkable people Who are awesome People who love people Karla is truly a loving person she cares people she does a beyond measure awesome job she has a heart like Hugo Louisa she's so caring person as well+Jose Basically awesome job and awesome people can't give them enough credit Treasure's beyond measure Moises Truly can be added to this Been coming here Alot of times A update Still everyone who works here is awesome and a blessing Ruby to be added Ruby you are truly a wonderful awesome blessing a real treasure Jose to be added Carlos is truly a sweetheart treasure blessing Ruby your heart is truly awesome thank you and to them that support me I truly appreciate you ❤️ Omar and Abel are truly to be added to this list of awesome wonderful treasures blessings plus Ishmael They...
Read moreOne of my co-workers suggested to try here based on his experiences at other Tacos el Cuñado locations, so a band of us ordered takeout from this new mexican restaurant on Alpine Avenue - just at the corner of 3 mile (where the old Pizza Hut used to be).
As expected, the place is clean, shiny and new, since they have not been open even a week at this point, and while I'm pretty much cautious about new mexican food - I went with my regular "can't screw up tacos and quesadillas" choices - and was sorely disappointed. The quesadilla tasted like someone had brushed it gently with a flavor, but it wasn't the chicken nor the cheese that made me think there was something to taste there. But the taco was severely disappointing, and the chicken (hey, I like chicken!) was flavorless as well. I was not the only ones disappointed here - my other two co-workers both rated this a "disappointment" and a "5 out of 10".
Maybe in a month or so I can try it again, but first-week food quality was sub-par. It was hot, and fresh, but I feel like all I did was ingest calories, not eat some tasty...
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