Dunkin’ — Restaurant in Wall Township

For the past 2 months I've been giving presentions for work at some local businesses and have been tasked with bringing donut and coffee for the host office. As a result I've visited about 15 different Dunkin locations for the same order 2 boxes of 12 donuts and a box of Joe. Every time they have told me it comes with 10 cups, sugar, etc. And every time I've asked for 10 additional cups as these presentations generally have 15-20 people present. Every other Dunkin gave the extra cups with zero issue. Not this Dunkin. This Dunkin told me to my face it doesn't matter what the other Dunkins do, here we charge for extra cups. Now, not to be petty but the order I place is over $50. Of course they aren't obligated to give the cups for free but considering every other location recognized the money I was spending as a customer and gave the extra cups, I think it is discretionary and not an unreasonable request. Since the owner decided to use his discretion to tell a paying customer to kick rocks over 10 cups customer service doesn't seem to be a priority for the owner and I wouldn't recommend getting any larger coffee...

I wish that I could give this place no stars. I've been a customer of this Dunkin donuts for better than 7 years in that time I have stopped going there 3 times because of the customer service. I'm told to call ahead because I have a large order I call ahead and I get there and my order is never ready. I've spoken to them I've stop going there and to no Avail. This particular Dunkin donuts does not value loyal customers. As matter fact they become so lax with loyal customers that they make you feel like they don't want you to come back so I'm not going back I will go all the way to Sea Girt when I literally have to drive past the Dunkin donuts on 18th Avenue to get from my house to work I will drive to Dunkin donuts in Sea Girt from now on. I will not even buy coffee in this Dunkin donuts I will not buy Baskin robins there they will not make another dime from me and my order on a weekly basis averaged from 35 to $80. And the worst part is the owner and his wife are there and take the order and make me wait when I call an hour before I go To pick up. Moreover I will tell everyone I know my...

The gentleman at the window is rude. He doesn’t say good morning or thank you. I go there after my workouts for the coffee. Today he questioned a bill with a cutoff corner I paid with. He just looked at me with the bill and gave me a mean look. I asked him confused what he needed. Just kept shaking the bill until I figured out what he meant. Sadly, that’s what I had. I told him he could take it or leave it. He yelled , “ Give me!”. Over a dollar bill! They need to put this grouchy man in the back of the kitchen! Will follow-up with a call to his manager. Will never stop by...