Clarette's Restaurant — Restaurant in Walla Walla

I took some of my family to this restraunt father's day and from the beginning it started badly and went even worse. The bus person brought us water asked if we wanted coffee of which 3 of us said yes and one of us asked if they offered flavored creamer(which they do) the bus person brought water and flavored creamer. 20 minutes later our server Ellen arrived and asked if we were ready to order to which i replied" yes we would like our coffee" to which she asked who we ordered from and then stated "it wasn't me". No. Sympathy no apology. At this point i figured it would be more expedient to go ahead and place our order. When the order arrived 2 orders of eggs were done incorrectly and another order was not complete. We were just going eat and let all the issues go. My husband finished and went to pay the bill and when he came back my granddaughter took a bite of her meal and pulled a long dark hair out. This was the last straw. I told Ellen about this and because the bill was already paid no apology or offer of anything. I also told the hostess as i was leaving that this was the worst meal ever and all she could say was " did u tell ur server". My entire family has culinary degrees and also work in customer sevice. This is not some place we will reccommend due to lack of customer service skills and inability to process orders...

I don't understand all the positive reviews. I travel for business and this morning was my first time here and second time ever in Walla Walla. Maybe it was an off day so that's why I was really generous and gave two stars. I ordered the big Walla Walla breakfast and it took 24 minutes. Based on text messages I sent to my wife so this is not an exaggeration. Pancakes were overcooked with a heavy crust, eggs were fine, bacon was thinly sliced (see through) and soggy as if it were sitting in a steamer for hours, it was disgusting, I didn't eat it and the sausage links were the cheapest you could buy, ate half of one of those. When asked how it was when leaving I stated I wasn't thrilled and told them why, the response was simply "uh oh" and excuses were made about a cook on vacation etc. $22 and I still left a 20% tip because it wasn't the fault of the server I suppose, who knows, but I gave her the benefit of doubt. I did order an upgraded Seattle's Best coffee and an orange juice. At that cost for breakfast I expect quality not what I was served and definitely not in that time frame. Honestly, you'd be better off...

The place looks beautiful! I was so excited to eat here because I grew up in walla walla and hadn’t been here since I was a kid. I was very disappointed in the level of service received especially for the price we ended up paying for everything. Our food came out wrong. Our server never checked on us or asked us how everything was. She just dropped off the check and said “I’m taking off, you can pay at the front when you’re ready” we had to go to the host stand to ask for a refill on our coffee and it just felt like they didn’t even care for us. They just wanted our money.

This is the reason people don’t like to tip anymore. This is the problem with the service industry. I’ve worked it for years and cannot believe how hard people make the easiest things like just being present and having a good attitude. We expect to receive actual service. We don’t want to pay for people to just stick their thumb up their rear and ignore us the entire time. This was my first time here in 15 years. I will never be returning again after this.

Tommy’s Dutch lunch is way better. We only came here because they...