Wags To Whiskers — Local services in Walla Walla

Is the mmiddle-age blonde woman the owner (who sets the culture?) or is she just a poorly trained employee? One can visit a place like this and have a perfectly good experience. Or, like me, they can approach the edge and discover the underbelly.

I went in today to give my Shar Pei a bath and buy supplies for her and my new pup. I also have a bird. I was told that the baths were closed. Oh really I said. When do they close. An hour before closing she replied. What time is it? 4 she said. It wasn't 4 yet. It was 5 til. It wasn't even 4 when I got to my car... and I use the atomic clock.

What difference would it have made if she let me in even if it was already 4 PM, compared to 3:55 - which it actually was. (Her last job must have been at a bar where they set the clocks forward for last call.) She wasn't doing anything in her empty store. I don't think this town is big enough to blow off willing buyers. I objected; said the attitude was unfathomable. Sh turned and replied smugly, I'm sorry you feel that way. It was obvious that she wasn't. She acted like she'd just scored a goal by defeating my desire to give her money.

Note: empty store. The culture of relationship, hospitality and service does not extend beyond this person's perception of her own convenience. If this is an employee, fire her. If this is the owner, don't worry, the problem will take...

They are now under new ownership. I've not met the new owner yet. But I have heard good things. Looking forward to meet them. Love love love this place. Small carries a lot of different stuff. They're very knowledgeable about pets and pet food and what would be good suggestions for your pet. They carry assorted dog foods, cat foods, dog, and cat toys. A variety of beds and some cages. They also have kitty litter And it's world's best cat litter. Which is my favorite. Very knowledgeable staff. Very helpful. You can also call in and let them know that you want to pick up something later in the day and they will try to pull it for you. Can't go...

The W2W staff is helpful, friendly, and knowledgeable on pet nutrition. Despite having a small retail space (in square footage), there is quite a variety in dog and cat foods, and they've recently revamped their self-serve dog wash area. The treat and toy sections have the basics, but that is where the selections are limited by space; however, the staff are great about special orders. Also, I've found that when I've wanted to know the info behind the label, these ladies really know...