Loose Leaf Boba Company — Restaurant in Wallingford

Their product is really good when done properly. However, management and service is really poor. I‘ve given this place multiple chances and the result is never the same. I tend to like my Boba milk without ice because then I feel like I can actually enjoy the tapioca pearls on the bottom. I also believe, in general, that ice waters down a drink. They have a policy where the ice is „part of the recipe“ and they charge $0.50 for extra milk or water to fill the cup, otherwise you only get 3/4 of a cup, which was fine with me. Filling the cup is completely optional, but even the employees don’t know the policy and automatically charge if you don’t mention it or say it is required and you have to remind them of their own policy. But if you order it with no ice without the extra milk, be prepared to still get an underwhelming result. Only once was the drink properly shaken and ingredients mixed when I figured out how to properly order. The employee that did this was really nice and really seemed to take pride in customer service. The other times, they put the ingredients in the cup and tell me, „make sure you shake and stir it before you drink,“ which I thought was part of the preparation of the product. Every other place I have gone, even when I ask for no ice, not only do they not charge extra, they also shake the drink like any other boba milk. It’s a tremendous shame. I would rather get a good boba experience 100% of the time elsewhere than get a great boba experience 50% of the time at Loose Leaf and a subpar experience the other 50%...

Ridiculously good. Love the banana foster! My only small issue is with one of the younger girls that works there. She’s sweet, but she will be in the middle of making a drink and completely stop to talk to another coworker, or have her phone out and only be looking down and paying attention to it. Other than that, this place is...

Last week was my first time at Loose Leaf in Wallingford and I had a few questions about the drinks, etc. i spoke with a worker named Lydia, she was so helpful answering all my questions, super friendly and in general just very nice and welcoming, she really made the experience. The tea...