Saga Fusion — Restaurant in Wareham

Saga Review

We had a truly disappointing experience at Saga and will never return.

Our party of nine had a 5:30 PM reservation. We arrived two minutes early, though a few members of our group were still on their way due to Cape summer traffic. Immediately, we were told that unless the rest of our party could place their hibachi orders while driving, we’d risk losing our seats. We were also informed that guests are required to arrive 10–15 minutes early—something we were never told when making the reservation. If that’s truly the expectation, then our reservation should have been for 5:15, not 5:30. No worries though, our late arrivals sent in their order via text and arrived 10 minutes late. We had only ordered drinks and apps at that point and we were able to place their own dinner order. Everything seemed back to normal after ordering and started to enjoy the experience.

The food and cook were both good, but the overall experience was stressful, rushed, and uncomfortable. We were handed takeout boxes and bags as soon as our cooked food hit the table—before we’d even taken a few bites. Staff began stacking new place settings on the cooktop while we were still eating, blocking our view of half the group and making it abundantly clear they wanted us out. To make matters worse, the manager stood nearby and glared at us throughout the meal, adding to the tense atmosphere.

We took time-stamped photos that tell the story: we didn’t even start eating until 6:29 PM, and by 6:40 PM we were looking at a stack of new place settings on the grill. We were out the door by 6:47 PM. From arrival, to show, to meal, to boxing up—everything was crammed into under an hour and fifteen minutes. That’s simply not how a hibachi experience is meant to feel.

After leaving, one of our party went back in to politely confirm the reservation time—just in case it had mistakenly been made for 5:00 instead of 5:30. Rather than check calmly, the manager immediately insisted we were wrong and reiterated their early arrival policy. He also told us the next group had been waiting for 30 minutes—meaning he expected our entire experience, from arrival to entertainment to eating and packing up, to be finished in under an hour. That’s unrealistic and defeats the entire purpose of going to hibachi in the first place.

We didn’t go in looking for a fight. But the dismissive attitude, the glares, and the rush-job treatment made us feel like an inconvenience from the start. Saga may serve good food, but if you’re looking for a relaxed or enjoyable group dining experience, we strongly suggest...

We came to Saga Fusion as a group of 8 to celebrate my dad’s birthday. The hibachi chef was the highlight of the evening—engaging, talented, and attentive. We tipped him $20 because he was the only one who made the experience enjoyable.

Unfortunately, the rest of the service was seriously lacking. I didn’t get my bar drink until after we’d already had appetizers, soup, and salad—despite reminding both the host and our server. We asked for napkins and never received them. Had to get them from the hibachi chef. Same story as for the to-go boxes and refills we had to grab the busser—asked multiple times and eventually got them from someone walking by.

What really disappointed us was that no one acknowledged my dad’s birthday. We told the host when we arrived, but it clearly wasn’t communicated—or just ignored. Other tables around us were being celebrated with birthday desserts, while ours was completely overlooked.

Food was good. The chef was great. But the overall service experience was...

Details: wife is gluten free due to gluten allergy, I am not. Sister in law birthday lunch, party of 8, reservation for hibachi. Food was amazing, probably some of the best hibachi in a very long time, and I have frequented quite a few in my day. They even shut the lights out in the restaurant and had disco lights while happy birthday played, nice touch. For gluten free hibachi: they said everything on the hibachi menu is available as gluten free it is just cooked out back in the kitchen to avoid cross contamination. Wife's plate came out looking like ours did at the grill and she said it was amazing. The rice just about made her cry, she had missed fried rice for a long time. Staff was great, accommodating and attentive. Please, gluten free or not, go eat here. It was great. We can't wait to...