Verizon — Local services in Wareham

I've been to this particular store 2x. Both times I left, had to call Verizon &talk to them forever & explain what happened, then they would have to fix the problem & call the store & tell them to help me properly. So each visit I left w/out the help or what I needed, then have to talk to Verizon, then come back to the store again before I actually got the help I came in for the 1st time. They did not insert a sim card & check everything to make sure the phone was working properly before I left which I was told by Verizon is what they are supposed to do. It wasn't until I got home that I realized this. I was planning on buying a new phone today from this store but because of what happened w/the other phone, there wasn't time. However, now I think that was a blessing because I don't want to purchase anything from this store because I've had nothing but problems w/this store. It's unfortunate that it's the closest one to my house, but I'd rather drive further & get the service I'm expecting the 1st time than go a shorter distance &not get the service I'm expecting, then have to call Verizon & talk to them forever, then have to go back to this Verizon store again. Save yourself the trouble & go to a diff one. Very disappointed & will not...

This Verizon specifically needs to train it's employees a little better... a lot better. They don't know much about the actual devices they sell. Once my father went in there to upgrade his iPhone, they backed up his phone correctly to iCloud that was signed in with an ICLOUD email, they than set his new phone up with a YAHOO email account for his iCloud... the emails have no relation at all. They were puzzled at the fact that the backup was not showing up on the new iPhone. Again the two phones are signed into two completely different accounts. So they're not linked in anyway. They than sent us to The Mac Express as they had no idea what to do, where they explained to us that the two phones were not linked in any way what so ever. They told us since the backup of the old phone was on a iCloud email account you would have to sign in with that same account on the new iPhone. All in all, it took them 5 minutes to fix the issue and have the new phone working perfectly fine with zero issues and the backup loaded on to the new iPhone perfectly. I was very pleased with the knowledge at that store, I wish I could say the same...

New review 9/14/24: I needed a new phone, finally! My old one was a 7 iPhone, and it was dying finally.

Went in. Talked with Anthony. Mentioned not needing anything huge -- just a similar phone that has updated space and whatever updates/upgrades help it run faster and more smoothly (not a techie -- can you tell?).

He listened, got me a twin in terms of size to my old one, took about 40 minutes to transfer everything, and I was out in just that amount of time. I could even use my old case with it!

I saw others seeming to be happy to be there, so ... I'd have to recommend this location as I did several years ago.

I saw several negative reviews, so I thought I'd mention how attentive and helpful two guys (Joe and Jose) were this past week helping me get my refurbished iPhone up and running. Joe found out I had insurance on it, so he helped me get the process rolling for a new phone when mine was in danger of dying.

Today, Jose really "got" my frustration at my iPhone not being activated as it should have been. Something about a sim card. Now? All fixed, and...