Applebee's Grill + Bar

I always find Applebee's restaurants to be very consistent, and give high ratings (5) so not to discredit the chefs operation they are fantastic....good food at good prices. However, I went to this location with my 86yr old mother and entered through disabled entry. Was noticed by two servers at kiosk who questioned table for 2 looked away and proceeded to continue their conversation... both then walked to the other kiosk at the main entrance and remained there looking at charts....I was appalled. The bartender came over and asked us waiting for table and immediately had us sit at the booth where we were waiting.....then 1 servers from the kiosk came to the table with an attitude and asked us for drinks ..... She brought the drinks to table put them down hard and just walked away, as if we were an imposition. Manager came over to apologize for what happened..... Mom proceed to explain to manager that servers with attitudes like this should be removed from the operation...his comment was basically help is always a struggle.... We were provided with a new server who was fantastic and was complimented with a more than generous gratuity for her efforts as she was uncomfortable with the situation.

Finally, this can happen anywhere in today's environment and I understand, but management and operations should not have individuals with wrong temperament in positions which represents your organization. Who is running who?