Cycle Gear — Local services in Warwick

6/26/2023 I went to cyclegear to get a pair of boots and was greeted by one of the staff I think his name was Tony. He was incredibly knowledgeable he knew about every boot there. This is pretty much the norm for this shop every time I've been in there I've always been very happy with my experience at cycle gear. 8/19/2023 my Oneal right boot came apart so returned to Cyclegear again but they didn't have my boots in stock to exchange. They didn't have the jacket padding I needed either but did have my helmet which was on sale. Melissa the manager went out of her way to make things right and had a pair of Oneal boots shipped to my home which they don't normally do but I live an hour away so she got special permission from her head manager who wasn't even working that day and had to contact him at home. When I got home I looked at the helmet receipt which displayed the full price of helmet not sale price so I called Cyclegear the next day and a different salesperson advised me I'd have to bring my credit card card in to get sale price so I was disappointed acting like a 2 year old and said if I have to drive all the way back I'd just bring in for refund as I'd have to use $60 bucks in gas to get bac lesser amount difference of sale price. A couple hours passed and I got a message from Melissa stating she heard what happened regarding sale price mishap and long story short their Corp policy doesn't allow for card refund via phone but she sent me a gift card via email for the sale price difference so in short Melissa was absolutely awesome and I am very happy with the outcome as I really like shopping there and Melissa and the entire staff at Cyclegear Warwick RI are extremely knowledgeable and and a real treat to deal with and coming from a guy who isn't all that easy to deal with it...

My experience started when I called the store on Friday. I needed a new full face helmet, cardo, gloves, and shoes. Melissa was extremely helpful. She answered all sorts of questions about the cardo and held one behind the desk for me. There weren’t many shoes in stock so she told me names of some that she thinks I’d be interested in to purchase online. I went to the store the next day with a friend and when we walked in Amber immediately greeted us and asked what we needed help with. When I told her a helmet, gloves, and cardo she asked what color my bike was and brought me over to the helmets that match. She was also very enthusiastic about my new bike! She let me try on as many as I needed and suggested which she size thought was the best fit. She showed me matching gloves that were on sale, and even though their shoe selection is small, she still suggested I still take a look. I purchased the gloves, helmet, and cardo and they installed it while we left for lunch. We came back about an hour later and it was all set. I don’t remember the man’s name who installed it, but he gave me a quick rundown knowing I was a first time Cardo user and he was very knowledgeable and helpful. I can’t believe I have been riding on and off for 18 years and have never been to a Cycle Gear. This will be my new go to shop for all my bike needs! Huge selection of helmets, apparel, and accessories and super helpful staff!!...

Being my first time to there store, compared to ordering on-line with them, for about the past 10 years, was not at all what I had hoped it would be. When I first walked in, there was seemly one employee on the floor, taking care of customers sizement needs along some customers regular "where's this" kind of needs and trying to handle the 6-7 deep register line of customers just waiting to pay for their stuff and go. After about 20 minutes of me hangin' around, I see another employee, come out of the back room, eating something. I get it, everyone's entitled to a break or lunch, regardless of how many hours the employee works. I started to get extremely frustrated, when I seen her go back to the duty of folding and hanging clothes. But never even asked to help out her fellow employee, if he wanted some help. Now this might not be her fault, but my gut tells me that it's not her fault. But it's someone's fault. If she helped him out, even with just the simplest of customer needs. it would've cut the hour I spent there trying to but things(only to find out, half of the things I needed were out of stock) in half. Therefore, between the common, more important seasonal items that were massively out of stock and the amount of time it took to get similar products, which wasn't I drive to the store to buy, I highly doubt I'll be frequenting there store in the...