Bubbles Tea & Juice - NM BridgePark — Restaurant in Washington Township

6/29/24 7:30 PM: My 9 yr old wanted to treat us and so we went to a place of his choice which was bubble tea. We ordered 3 regular and 1 large bubble tea. As soon as the order was taken, she went inside and there was no mention of it being a tea without boba. Even the kids can corroborate my statement. The tea came with no boba. When I asked for boba, the associate who took the order said she can do nothing about it. I also told her this is a bubble tea shop and how can the tea have no boba? for which there was no answer. I left the teas at their desk and told them they take care of it. I then walked towards the order taking counter and raised a complaint, at which point, the associate, who took our order, came and said she asked if I needed boba and said I didn’t acknowledge it. There was another associate who said she heard the one, who took our order, ask about boba too. Then I asked if I said no for boba for which silence was the only answer. They closed the shop and went home without providing a refund or adding boba. The teas I left at the desk were thrown into trash as well.

It not only cost me money but also ruined my son’s treat to us for his becoming camper of the week.

I left a voice mail to the manager (Ashley F), with the compliant. Let’s see if they do anything. Attached my order in the photo.

7/9/2024 : UPDATE : I initiated a dispute for the charge, after it appeared in my card, through my bank and got the money refunded today.

The contact us form provided is asking for income details , which I thought was irrelevant. Also, I got the money refunded. So, I don’t see a need to...

3:50 on Saturday 4/27, No one at the counter, 3 young kids running the place behind the wall chatting, meanwhile theres a long line. Finally the boy comes to take my order, does not say hello, sorry about the wait, nothing. I tell him regularly strawberry tea with strawberry popping bubbles. I get my receipt. I wait for a looonnngg time, he sets a green drink with different colored jellies on the counter and points at me. I tell him that's not mine, then wait another loonnnggg time for him to correct my order, hands me the strawberry tea, counter 3 bubbles in it. I paid extra for. I've gotten this same drink for 2 years. No apologies for the wait, incorrect drink, no bubbles etc. The girl comes to the front, shakes it, sees there are no bubbles, says ohhhh, goes back and adds bubbles, sets it on the counter and takes off. Meanwhile 4 others, apparently who were there friends and all were giving each other fist bumps got there drinks. The service was TERRIBLE, they need customer service training. Meanwhile the line was backing up worse and no one to take orders. One of them were...

At the Bridge Park North Market location 4/2, and there’s a sign that says leave us a google review and receive 20% off your next order. I’ve worked in the service industry before, so I hate leaving negative reviews. This was my first time ever ordering at any Bubbles location. For the price, I expect more from the service. I greeted the person taking my order - she did not greet me. After 10 minutes of patiently waiting for my smoothie, I walked over to the counter and saw two employees sitting on their phones. One came over and asked what I ordered, and no one had started my smoothie. Shortly after I ordered, I witnessed another woman order a smoothie and wait 5+ minutes before being told they were out of the smoothie she ordered. Again, for the price of the product, I expect more. The juice and smoothie do...