The design of Buffalo & Bergen is beautiful. My egg cream was delicious (but very much over-priced) and it was made within a few minutes of ordering. My sandwich (which I could only eat half but was very good) took almost 20 minutes to get made. By that time my egg cream was just a sweet memory. Timing was extremely bad as were many other things at Buffalo & Bergen.

The female server seemed flustered and upset from the get go. She wasn't very friendly. I gave her the benefit of the doubt. She wasn't feeling well or stressed out - my first (and more-than-likely) only visit to B&B and their only server is having a tremendously bad day. I should have cancelled my sandwich order and exited but unfortunately I stayed.

A disturbing and definitely against several health code violations happened before my very eyes. While sipping my egg cream the stressed out server broke a glass. It looked like some may have gone into the ice bin. The glass broke on the counter near the ice bin and then crashed to the floor smashing completely.

It actually gets worse. The stressed out, now more stressed out server, takes off her shoe with her bare hands! Shakes her shoe. Then places her shoe ON THE COUNTER and rubs her foot! I was absolutely shocked and disgusted.

I then observed her scooping out a little bit of the possibly shards-of-glass infused ice into the sink. Just a little of the ice!? This is extremely dangerous. Anyone with an ounce of common sense knows that all of the ice needs to be tossed, hot boiling water into the ice bin, then a careful wipe down and inspection of the clean and sanitized ice bin before refilling.

None of these actions were taken. I ate what I could of my bagel sandwich. Although the cook served it to me and I was relieved hoping his hands were a lot cleaner than the flustered clumsy server - I just lost confidence in the entire operation.

I did leave a basic 15%. I shouldn't have left anything but did feel badly. Gazing at my check I was starting to feel badly for myself. A standard size egg cream and small bagel sandwich with 15% tip was $23 bucks?!

Anyway, that was a difficult lesson learned. I tried to find a manager for B&B to report possible broken glass in the ice bin. As well as the blatant unhygenic actions of the server. I stayed on another 15 minutes, while more customers sat at the counter. The server never even washed her hands nor used a hand sanitizer. She continued using the possibly tainted ice for the drinks of the new customers.

I went off to continue shopping but had asked other merchants adjacent to B&B if they knew if the manager or owner of B&B was around but no one had seen her that day. I checked again before leaving Union Market but didn't see any new employees at B&B so I left.

So for several reasons I cannot recommend this place.