Dunkin' — Restaurant in Washington

It’s currently 7:32am on 9/11/25. About 15-20 minutes ago, I was waiting with a couple people to order coffee, waiting to board our trains. The workers were slow to open (they opened at 7:11, making us wait longer). The cost for a large coffee here is absurd, at $4.29 (without tax) , but that’s not why I’m upset.

I asked one of the three workers there for a coffee cup to act as a coffee sleeve, because they handed me a scalding hot cup. The guy working at the cashier told me that I needed to pay for another cup… another cup? He told me that it’s company policy.. is that Dunkin’s policy? If so, please take this up with corporate because their attitude to this simple request was god awful. They did not want to give me a cup or a sleeve to protect my hand. This is ridiculous. Do yourself a favor, don’t come here and just go to the...

The people were a little weird, I asked for an “iced green tea matcha” they couldn’t figure out what that was so I showed them a picture and they said “Ohh Matcha” then they said “ Next time just say Matcha, you don’t need to say green tea” my issue was they knew what I wanted but decided to make a fuss about it. I had sent someone else earlier to get the same order and they made a green tea but they had the audacity to tell me that there was a guy before me who was asking for the same thing. This all means that they knew what he wanted but gave him something else intentionally!!! That’s so weird??? What happened to trying to understand your customers? Please come from all over the place with different...

Very VERY rude lady behind the counter. I asked for a large ice coffee with cream and sugar. She informed me that they didn't have any because it had to be made. I sat down with my donut, and she says behind the pickup counter "Large ice coffee cream and sugar". I went up to the pickup counter and took the large ice coffee with cream and sugar and went back to my seat. She then yells at me "what are you doing with that?" I thought it was mine. I told you we didn't have any right now. She continued to yell at me and her voice echoed in the entire area of the food court. This lady is way too rude. I come here every time I'm in Union Station. That was...