Neuhaus Chocolates — Restaurant in Washington

My cousin and I visited this store yesterday evening while waiting for our train. My cousin wanted to buy chocolates for his mom since Valentine’s Day was arriving soon. The gentleman who helped us I believe was named Alberto, because our receipt said so. He was by far the best store employee I’ve ever encountered anywhere. He is a great salesman! So incredibly informative and knowledgeable of every product which sold us, without him actually being pushy about it. He was very knowledgeable about the business, and seemed genuinely loyal to this company, constantly praising and promoting it. It was evident he wasn’t trying to Persuade us on anything, but instead educate us on all there was to enjoy! He seemed genuine. He seemed pleasant. He seem authentic. He seemed just happy to be there. As a young business owner, I wish I had employees like this! Please give this guy a raise! He made our whole trip. Nicest and most down to earth person we met. The store was so clean. The products are amazing! That’s how a business should be! That’s the kind of people that makes...

My friend recommended this chocolate shop to me as some of the best chocolate you can get around here. As a chocolate lover, I had to check it out.

It’s located in Union Station shops on the highest floor. The store itself is tiny and offers boxes as well as individual chocolates. I was a bit surprised at the small selection they had, but I guess they focus on quality over quantity. And let me tell you — after trying these chocolates, they live up to the hype. Layers of delicious chocolate, each with different textures to make each bite a full journey. The chocolates are often crafted with different flavors; for example the pink heart chocolate in my photo had a hint of rose, while the brown one had a hint of cherry.

These chocolates are pretty pricey, but definitely worth it for an occasional treat. Boxes were like $50-$100. Highly recommend if you can afford it.

I should note: they offered to sign me up for their free insider program upon my order. I did and they gave me some free chocolates for it. Seems like a great deal considering how expensive their...

It’s a SHAME that after years of coming into this store and buying their incredible product, I’ll have to say goodbye to them due to the WORST customer service I have EVER received. As I came back from traveling this morning (11.17.21), I walked into the store to get some chocolate. I was in the process of putting my mask on when the lady who works there YELLED at me and continued to do so as if I was some kind of criminal. I told her that I thought that the new mask mandate was already in place, but I was putting one on anyway (it was in my hands) when she continued to yell at me and shouted that I need to leave the store. If you hate your job-quit. This is not how you talk to people. I’ve never experienced such a rude behavior. I’ve seen the owners and the previous staff and they were incredible. However this lady just ruined the experience of it all. So be aware. In any case, there’s a different store next door where they know how to talk to...