By far the absolute worst customer service experience Iâve ever had at a restaurant. DO NOT RECOMMEND! My fiancĂ© and I had reservations for this past Saturday afternoon. We arrived 15 mins early and the woman at the host stand checked us in. She left to show another couple to their table and came back with a male employee who gave my casually-dressed fiancĂ© an up and down stare before walking us to our table. My fiancĂ© was cleanly dressed in casual shorts, a shirt and a hat, and though it was dressed down, the OpenTable site had no dress code policies or restrictions listed. They offered us 2 end seats at an 8 person table that wasnât even cleaned from the previous guests. The seats were up against a pillar and when I asked for an open 4 person table by the window, he, the woman from the host stand, and another employee all stood there stuck on stupid, as if I were speaking another language. Clearly the open table wasnât reserved, and when we offered to sit outside, they happily agreed and sat us on the opposite end of the other table dining outside. It made no sense considering there were tons of open tables on that side.
This place raves about the 60 wines they offer on tap. The menu doesnât list the flavor profiles so we asked our waitress Jada which wines had the specific fruits and notes we were looking for but she didnât know. Clearly they arenât trained on those details. Another server brought our wine flights, with no indication as to which wines were which considering we ordered 2 whites and 2 reds. When Jada returned, she informed us on the wines we received, then disappeared.
Over 15 minutes passed and by then we were disgusted with the experience. I walked inside to find Jada to pay the bill and before I could take 2 steps, another server stopped me, and asked whatâs wrong. I told her I wanted to pay the bill and she requested I go back outside and wait for Jada to come out. I refused and said sheâs been gone long enough and it makes no sense for me to go back out when I can just pay while Iâm inside. Ironically a manager was walking by and the server asked her to help me. The manager asked how was my service and I told her it was horrible. I was ready to let it go and leave but she insisted I explain. So I asked was there a dress policy and if there is one, the staff treated us as if we werenât dressed appropriately instead of stating that from the beginning so we could leave and take our money elsewhere. We were extremely uncomfortable during the entire experience.
She said there wasnât a policy, and apologized and comped some of the bill. She stated the male host who gave us a hard time with seating was new⊠which is never an excuse. He has no business interacting with patrons if he canât learn to control his obvious biases.
I left and received a call from the GM who promised a gift card would be emailed to me immediatelyâŠ.. 2 days later and still nothing in my inbox. Proved to be performative just as I thought. They couldnât pay me to come back here.
I dare them to respond and dispute any...
   Read moreToday, I visited Washington, D.C. with my beloved partner and had an amazing time exploring the city. Since the city was exceptionally crowded, we didnât have a set schedule and decided to visit a restaurant located in the same building where we parked our car. Unfortunately, we couldnât make a reservation in advance, so we opted for a walk-in.
At the host stand, we were informed that there would be about a 25 minute wait, which we understood since we didnât have a reservation. While waiting, I went inside the dining hall to use the restroom and noticed that many tables were unoccupied. I found it odd but assumed it was part of the restaurantâs scheduling and seating strategy, so I didnât question it.
After waiting for about 25 minutes, we were finally seatedâright next to the open kitchen. However, I quickly noticed that there was a much better window-side table available. When a tall female waitress came to greet us, I politely said hello and asked if we could move to the window seat if possible. She responded that I would have to ask the host or manager about it, then simply walked away.
I waited for about five more minutes, assuming she might handle the request on our behalf, but when she returned, she asked if I had spoken to the host myself. I was surprised because I thought she would assist with the request, yet she told me to go back to the reception area and ask directly. I found this odd but didnât want to ruin my good mood, so I went to the host and politely asked for a table change. The host agreed and made some changes on the computer, so I assumed the request had been processed.
However, when I returned to my seat and waited, the same waitress came back and told us that the host needed to escort us to the new table. Otherwise, we should just stay at the current table and wait for a server. So we moved to the new table and waited againâthis time for about five minutes. No one came to assist us.
At this point, my partner and I felt extremely frustrated and disappointed. We decided to leave the restaurant. As we were walking out, we crossed paths with the waitress, but she didnât say a wordâno attempt to ask if there was an issue, no apology, just completely ignoring us. When we passed by the host on our way out, he also didnât ask what happened but instead smirked and said, "Bye" in a condescending manner.
I still have no idea why we were treated this way. The waitressâs attitude was outright rudeâher tone, mannerisms, and unwillingness to assist were incredibly unprofessional. The fact that we sat at a table for nearly 20minutes without receiving service felt intentional. I donât want to assume the worst, but this experience made me feel like we were being discriminated against.
What was supposed to be a joyful day in Washington, D.C., was completely ruined by this restaurantâs treatment of us. This was, without a doubt, one of the worst dining experiences...
   Read moreI had the pleasure of dining at Sixty Vines over the weekend with a group of girlfriends to celebrate a birthday. Known for its wide selection of shareable bites and an impressive 60 wines on tap, the restaurant has a lively yet approachable atmosphere perfect for group outings.
Although I didnât sample any wines this time around, I did enjoy two of their frozen cocktails: the FrozĂ© and the Frozen Aperol Spritz. The FrozĂ©âmade with Diseño RosĂ©, Jam Jar Sweet Shiraz, and strawberriesâwas hands down the standout. It was refreshing, perfectly balanced, and honestly, I only wish the portion was bigger (itâs about a 5oz serving). The Frozen Aperol Spritz, made with Aperol, Sesenta Cava, orange juice, and club soda, had a pleasantly bitter, citrusy biteâperfect if you enjoy flavors similar to grapefruit.
For appetizers, I started with the Pan Roasted Mussels, which came with shallots, white wine, herbs, butter, fennel, and grilled ciabatta. The mussels were delicious, but the real star was the white wine sauceâabsolutely divine. Dipping the grilled ciabatta into that sauce was a total âchefâs kissâ moment. I also tried the Harissa Shrimp, which was flavorful and came with cracked olives, braised fennel, garlic, and parsley. As for the Truffled Vineyard Fries, they werenât my favoriteâI found them a bit underwhelming compared to the other dishes.
The overall vibe felt family-friendly, but I do wish the music had a bit more variety to match the high energy of a Saturday night crowd.
One thing I love is that you can customize your own wine flight by choosing any four wines on tap, which is a unique touch I plan to try on my next visit.
All in all, Iâd give Sixty Vines a 9 out of 10. Iâd absolutely returnâor check out one of their other locationsâto explore more of what they...
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