El Patio Mexican Restaurant — Restaurant in Waterford Township

Been a fan of their fairly priced food for a while since moving nearby almost 15 years ago. That said, when calling and ordering takeout over the years, it always seemed to be the same guy taking the orders. He always feels as he is rushing you, constantly says "what else... what else.." and just kind of seems annoyed in general by taking orders. To be honest, it was to the point that it turned me off from ordering there for a while. I think it is the manager or possibly even the owner. That said, I recently called and was pleasantly surprised to have a female pick up and take my order. I wish I could remember her name but she was working carryout and checking out diners. She was very nice, did not rush me on the phone, was not short and rude like the other guy and was pleasant upon pick up. While I ALWAYS tip, even on carryout, the better I am treated, the more I generally tip. As I'm sure others do as well. So over the years, I honestly think that the guy I am referring to has probably lost himself and those who work there thousands of dollars in tips. I hope that they take care of their servers and if they do split tips, perhaps they think about things like phone etiquette in the future, as one person's attitude can have a large impact on the entire staffs income over a...

This restaurant runs like a finely engineered machine. Staff seems to navigate in perfect unison. They were so fast at everything that it makes fast food restaurants seem slow and clumsy. The staff are down to business, no chit chat with customers or other staff. This may come off as rude and impersonal to some, however, there is no time wasted. As soon as we got to the table, the chips were delivered before we sat down and immediately had wait staff ready to order beverages. Those were served within 2 minutes and they were ready to take our order. Barely 3 minutes passed and our food was at our table. The chips were very good, not greasy like some other places. However, the ground beef was very bland and greasy. My Taco was saturated with grease and got soggy within a few minutes. The refried beans were absent of beans and looked like a sauce. The Spanish rice was bland but what flavor it did have was great. Overall, I'd say that it is an ok Mexican restaurant. Both of us felt sick shortly afterwards and into the next day. We are guessing that it was from the excess grease. Despite the excellent service, we decided that this restaurant is not for us and do not plan on returning. However, if your digestive system likes greasy foods and you prefer bland food, you may want to...

I have been to the Waterford location several times- the great food keeps me coming back. However, I've always felt the service was a little bit lacking. I'm not sure how the service gets such positive reviews. To my experience, the guys just are not very friendly, a few times they seemed downright surly. I was willing to overlook that because of the quality and value for price of the food.

However, after today I am not sure I will be back. We had a coupon for Buy One Get One Half Off. After we noticed that the coupon was no longer on the table where we put it, we assumed our server had picked it up. When we got the bill, the discount had not been applied. When an employee came to clear our table, I asked about it, and he said, "coupon, what coupon?" I told him the coupon had been on the table and we assumed it had been picked up by our server. When we asked to talk to our original server, he said that that server was gone and that he hadn't seen any coupon. We asked another employee about it and were basically dismissed. They were both very rude about it, and made us feel like they thought we were lying about it. I'm not sure if the surly, dismissive and unprofessional treatment is worth ANY...