Burger King — Restaurant in Waterford Township

I've tried dine in, drive thru, door dash. Today we drove thru and picked up dinner (2:20pm dinner for us) 2 whoppers, onion rings, motz stick, chicken nuggets, chicken wrap and a soda. $30 and change, pulled up to pay, guy in front of us was backing up to pass his food BACK through the window, he then pulled around. Lady at the window had a wierd vibe like she had just been cussed out. We paid, sat there a couple minutes then they had us pull around. We had no special order requests on our order, so I couldn't understand the pull around, but ok whatever. Sat there for about 4 minutes, not long. Other guy pulled off no food while we were waiting. Bring us our food, I reach in to make sure we got everything. Pulled out a motz stick took a bite and eww they were half cooked and cold, spit it out the window. Pulled out a chicken nugget, half cooked and cold. Husband pulled out chicken wrap said it tasted like they had scraped spicy sauce off of chicken and threw on mayo. Tried a onion ring, cold. Ate our sandwiches when we got home. You guessed it, cold, couldnt eat them. At least the soda was cold. I do not understand the pull around if food is just going to be cold. Multiple times I have tried this location with the same results. Dine in, drive thru, door dash it's always cold. This will be my last visit to this location. SAVE YOUR MONEY, find...

arrived at this Burger King at 12:56 am to pick up an order. The posted closing time is 1:00 am, so technically they were still open. I went through the drive-thru, stated I was there for a pickup, and then waited at the window for several minutes with no response. The employees then turned off the lights as if the store was closed.

After knocking on the window, a woman who appeared to be the manager finally came over, removed her headset, and reluctantly handed me the order—which was already bagged and sitting by the station. She told me they were closed, even though I arrived before closing. I used to work fast food and I sympathize with certain situations such as people ordering while the restaurant is minutes away from closing, however I was not there to order; I was there to pick up an order that was already made.

This was very unprofessional and feels unethical. Customers had already paid for their food, and the staff seemed content to ignore me instead of simply handing over an order that was ready. I even have dash cam and body cam footage proving I was there before closing.

This kind of behavior hurts both paying customers and delivery drivers. Management really needs to address how this location operates. I highly doubt this review will...

Very disgusting behavior by Vivian who was running the drive through window and the front counter. She was very rude to me and my family with my small children present, simply because I asked her if she could make my entire order fresh and we would wait, as the parking lot was completely empty and they seemed very slow so I didn't want hard chicken nuggets as I've experienced plenty of times from this location before. She proceded to throw my bags on the counter spilling my fries and burger out of the bag. Then when they gave me the wrong sauce and I asked for what I ordered She gave me an attitude and told me she shouldn't be giving me any sauce. She was so unprofessional for someone who's supposed to be the face of a company. My seven year old even asked after we walked out of the store why she was so mean to me when I hardly spoke to her. I will never put my kids in such an uncomfortable situation agian so we will not be returning to this location. Not to mention our fries were clearly only fresh on top the ones under neither were old still. Let me remind you they were not busy what so ever and only had one other customer the entire time...