Dairy Queen (Treat) — Restaurant in Waterford

UPDATE Decided to try again and was not disappointed! Staff definitely learned a lot and they are so much quicker and better than before! Will continue to support and have my tasty treats!!!

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1 star

Slow service to begin with started the whole situation which should have been a tip off, but it only got worse from the no greeting and slovenly no effort attitude and appearance of the employee (crocs and dirty sweatpants… like really?). Watched him excruciatingly slowly make the person before me’s order. Finally took my order. Couldn’t look less like someone who wants a job. “Made” my royal strawberry blizzard, no gloves… tiny scoop of watery strawberry juice with almost no fruit on the inside side of the cup, not the middle or even incorporated into it. Sloppy and sloshed all over my hand as I walked away. Went back to ask for a remedy, got attitude and a shrug. Asked about when a manager will be available. Was told “I don’t know” and he went back to making some other poor souls icecream… again without gloves…. Stay away if you value...

I had a small problem and it was resolved beyond my expectations. The manager and owner reached out to me personally! They are a small business which has been family owned for decades and care about their customers. Thank you Sabrina and David for a quick and warm response! Our family loves DQ and yours is our local go-to for a sweet AND friendly treat. Merry Christmas and the very best to your shop in these crazy times! Thank you for staying open and continuing this essential service. Not many places to safely take the family and you are our number one...

went to dairy queen around 7PM when online it said it closed at 8PM & there were workers there & they wouldn’t even attend us or look at us (just hanging out on their phones) when asking if they were open just kept saying they were closed very rudely while having an hour until close. this isn’t the first time this has happened. if they close early they should change the time online so it doesn’t confuse customers like myself. will not be returning. NIANTIC DAIRY QUEEN IS WAY BETTER & the employees...