Potbelly — Restaurant in Waukegan

The food is great, and the people are nice but the management team never staffs this location well to operate the drive-thru window along with the inside line well. If waiting in line inside I have waited through the line for up to 45 minutes usually while the manager is doing anything but helping. The last visit here was my longest wait while the manager and what looked like a district manager sat behind the line at a table with a laptop talking numbers. This while the 10 people in line waited FOREVER as the people in cars were helped almost exclusively. This location will close soon enough if you keep ignoring the customers waiting in your lines. If you cannot hire enough people then the managers better be working extra hard until they do have enough help to work the inside line and the car line. You are taking our patience and MONEY...

My fiancee introduced this to me on my bday this year. (April 5th). I have heard many good things about it, but just never had the chance to try it. I got the 3 cheese Mac n cheese and a sandwich (sorry, cannot remember which one). The sandwich was good, but I wasn't feeling the bread too much. I am just a picky person on bread. The inside was good, but couldn't finish because of the Mac n cheese.

The Mac n cheese....oh my goodness! He got me the large. I could not stop eating it! It was everything! Plus it had the side of real bacon bits, oh my wow! Seriously, that was heaven! I am a Mac n cheese fanatic! So this was amazing! For the future, I will not get a sandwich and Mac n cheese though. I was too full. Lol. But, I was so happy! Will be back soon! Thank you for the best birthday...

Where do I start with this review? Well first let me get off of my 9th attempt to try to contact the store.

I ordered food on September 16th through the PotBelly app, all three of our sandwiches were incorrect, so I tried calling the store 10 times with no answer at all.

Today September 30th I order food again from the same location and I again received an incorrect order, although the only difference this time was that one sandwich was incorrect. I tried calling around 10 times again with no answer at all.

What the above means is that I gave my money away to a store but ended up throwing the product away because of a dietary restriction that was added in there, and as I attempted to have the store correct this, I couldn’t because there phones just kept on ringing...