Starbucks — Restaurant in Waukegan

I visit family frequently in Waukegan, I live in another state and in my town I go to Starbucks frequently and it’s always great, I offered to treat everyone to this Starbucks, (780 Lakehurst drive Waukegan Illinois)wished I hadn’t, we went through the drive thru, I ordered a Strawberry refresher with water instead of lemonade ( order them frequently at home) they handed it to me I took a sip and it tasted like they put in some super sweet syrup of some kind so I politely requested a different one, the next one was bitter, I told the lady at the window, I watched her walk over pour out some of my drink and add tap water (🤢) of course it was horrible, got poured out,my son ordered a hot drink I don’t recall what specific drink, he is not a picky person at all, he had to toss it after drinking part of it as he stated there was sickening sweet syrup in the bottom, I have drank Starbucks in every state I’ve been in and never had terrible drinks or service like this, going back to Waukegan next week I will definitely revisit the location on Grand avenue as I ordered there several days in a row and it was great every time, great drinks, great service and great attitude at the location on Grand avenue, perhaps they could teach the staff at...

The african american lady with short pink hair is the most retarded barista with the worst attitude. My order was "trenta salted cream cold foam cold brew, light ice, extra foam." Not very complicated. She made me a venti and told me the largest it comes in is venti, not sure why her co-worker put in as trenta. I've oreder the same stuff at the same store and numerous time at other stores. And it is an option online as well, it just doesn't come with the special cap like other sizes. I told her that, she gave me the worst attitude, rolled her eyes. I think she needed some eye drops, maybe her eyes were sore. She then made me a "trenta salted cream cold foam cold brew, extra ice, light foam." If the customer knows the menu better than you do, you don't deserve to work there. As I drove out of the lot, she keeps on starring at my car. That barista should be fired, unacceptable! She is sabotaging...

I am writing to express my deepest disappointment and frustration regarding an incident that occurred at this location in Sunday, 25 at 10:45 am. As a loyal customer a truck driver travel everywhere & drink my coffee only from SB, I encountered a significant issue that led to an unacceptable refusal of service. I arrived at the drive-thru at your location in my truck to order a beverage. Unfortunately, due to the size of my vehicle, I was unable to access the drive-thru lane. I approached the drive-thru window and politely requested assistance from the Starbucks employee present. She outright refused to assist me and declined to take my order. Despite my explanation of the predicament I faced as a truck driver, the employee showed no empathy or willingness to accommodate my needs. This incident left me feeling disregarded and neglected as a...