Arby's — Restaurant in Waxahachie

Coming from someone who has worked in customer service for 15 years and 8 of those being managing a DQ—- Usually the service here is great. Maybe it has switched hands. Today, my husband placed a pick-up order in my name and I ran through the drive thru to grab it since I had a sleeping toddler with me. I was told it wasn’t ready to park, wait, and come inside to get it. Now because there are ZERO cars in the drive through, I go inside to get it after waiting the instructed “5 minutes”, wait on 2 ladies to take the same man’s order (which I understand training). Get ignored then finally she asked if I had been helped since there are zero orders on the pick up table and the order is unlabeled, I tell her who I am and let her know I didn’t appreciate her telling me to come in side when I’ve never had an issue getting a pick up order for their drive thru or any other location. She told me that their times are more important. The sleeping toddler in my car is more important than your DT times, when a solution would’ve been “it’s not quite ready yet, can you drive back through in about 5 minutes?” Not park wait and...

It was my first time (and last time) to this location. Bought one sandwich. I handed them my cash. The girl handed me my change and said "$2.87 was my change". The window closed, I went to put my change in my purse, and I only had $1.87. When she came back, I told her and she asked if I was sure. I have worked in retail. This is why you count back the change to the customer so you both know the change is correct. The general manager then came to the window and said they would have to count the drawer and couldn't right then because there were customers behind me. I could either leave my name and phone number, and they could call me tonight after they counted the drawer, or I could come inside while they counted it. If I had time for that, I wouldn't have gone through the drive-thru. All of this over one dollar. They need to retrain their cashiers on how to count money. I recommend if you go to this location, check your receipt and pay with a card (or instead insist they count the change back to you). If I go to Arby's again, it won't be to...

I grabbed some food through the drive through, and when I got home noticed I didn’t receive my fries so I called back to get a refund receipt in hand, and was told I had to physically come back to the store to receive a refund and that they would not be waiving anything else unless I returned the food I was not happy then when I asked for a GM supposedly the owner got on the phone hung up several times then when I finally got the supposed GM I was still told I had to come back to the store. Terrible experience and terrible customer service I would definitely make sure to check your order before you leave cause you probably won’t get your money back if they don’t put it in the bag. Update been 2 full days after filling complaint with customer service or corporate and still haven’t heard back from anyone so if you want a good place that steals from you Arby’s is the...