We have been going here for almost 2 years now, and lately food quality is poor and getting worse. This has been on dine in and takeout orders.
One of my favorites was the Chicken Basil Fried Rice. It use to come with a nice mix of fresh veggies including zucchini and carrots slices (sometimes other nice surprises), chicken, plenty of basil that you could taste & see, and jalapeños that weren't cooked to death. Slowly it has changed to dry chicken (and less), reduced fresh veggies - to the point what I received on my recent order was frozen mixed vegetables, to leaving out the basil of Basil Fried Rice. The last one happened when we were eating in the restaurant in December, when I asked about it they said they were out of basil...
My most recent takeout was Valentine's evening, I know you might say it was a holiday after all. But knowing the issues I ordered Extra Chicken and Extra Basil, which I was charged for the extra chicken - not sure it was there. Imagine my shock when I open it at home and a Rice dish that I paid $13 for had dry chicken, mixed frozen vegetables, I found 6 or 8 tiny basil leaves, and the jalapeños were cooked to death.
Listen, it's great that you want to give your customers a free cooked special chef roll if they spend $X amount - but how about getting back to the basics of give me the quality items I'm paying for and ordered. Completely let down &...
Read moreSuch an excellent experience at this restaurant last night, I wanted to take the time to share about it to spread the positive word. Within moments of seating, server brought out complimentary mushroom soup and a chef's special sushi roll. The sushi was covered in yum yum and eel sauces. Outstanding. The picture was taken after we ate 3 pieces so the complimentary roll was a very generous appetizer offering by the restaurant and I have had mushroom soup before but this was packed with a powerful yet balanced flavor.
This before I even ordered.
Pad Thai shared as an appetizer was delightful (not on appetizer menu; in noodles menu). Outstanding actually. The appetizer tempura came with different vegetable tempura's with the protein tempura of choice. Went with shrimp. Very nice presentation!
Sweet Mango specialty sushi roll is cooked and was unique and amazing. Came with mango cream cheese with tempura shrimp wrapped in papaya and mango and covered in mango and eel sauces. Green curry was wonderful.
Of course, loved my red dragon mojito. Attentively but not overbearingly served by 3 servers, I never waited or needed for a thing.
This restaurant surpassed my expectations because it offers a total dining experience, which is based on an overall feel.
If in Hernando County by the Weeki Wachee River give Masa a try. Off US19 /...
Read moreMy boyfriend and I went to Masa on 2/14/23. It was crowded, as expected. When we got seated, it took more than 10 minutes just to get drinks. We ordered sushi and 2 dinners. We never received our appetizer. His meal came out about40 minutes after we ordered. About 10-15 minutes later he received his sushi. It took an additional 30 minutes to get my dinner, which was cold when I got it. I told the waitress and she said she was sorry but they were busy. She asked if I wanted it cooked again, but it would take a while because they were busy. By this time, my boyfriend was about done with his food because I told him to eat while his was hot! I told her I did not want a new plate, just to take it off my bill. Our glasses sat empty for almost 20 minutes. The waitress brought the bill over and I put my card in it. It took another 10 minutes for her to come back and get it. Before I left, I asked to speak to the manager. When I told her what happened she kept saying sorry, that they were busy. I understand that they were busy but that is no excuse for my food being cold. it should have been offered to recook immediately, not that I would have to wait a while for a new plate.
This was the worst experience I have ever had a Masa. Not sure I I will...
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