Subway — Restaurant in Wenatchee

Manager was extremely rude without reason. Me and my sister pulled into the drive thru to pick up our mobile order, obviously expecting a normal interaction. The manager asked through the speaker if we had an online order to pick up and I replied “yes”. She asked me to wait, and I with no problem said that was okay. A few minutes later, she asks what we’d like to order, so I kindly reminded her that I had two online orders to pickup. Then, with the grossest tone of voice I’d ever heard, she said “okay, so, I’d already asked you that, so you need to pay attention, what were the names?” I understand that people can have bad days, so I didn’t make a big deal about her tone and gave her the two names for the orders. When we pulled up to the window, she only handed me one of the orders. So once again, I kindly reminded her that I had a second order, to which she replied in a rude tone, “You need to tell us that beforehand”, even though I had. When we told her the name again for the second order, she claimed that there was no order under that name, and then proceeded to hand us said order a minute later. She then slammed the window on us. I myself work in customer service and find that there is no reason to give attitude to a customer unless they show you attitude first. I honestly felt very disrespected, and it’s ashamed that this disrespect came from the manager, who is supposed to set an example for her employees. I’ve never had any issues before with any of the employees, but the manager was...

Walked in for lunch with my boyfriend, was not greeted or welcomed but instead peered at by the workers. Waited a couple minutes until a girl sanwhich artist walked over to us and rudely asked us what we wanted. Honestly felt like we were inconveniencing the workers based on their stand offish moods. I lifted my mask to speak more clearly after I had to repeat myself twice on a question and she rudely told me to keep my mask on at all times. Proceeded to be rude to my boyfriend making the sandwich process. Was rushing us to hurry up by asking “anything else” with a tone after each item we chose to put on our sandwich.. wasn’t told to have a good day, just felt like we were treated poorly. I love subway but it was a bad experience for us and won’t be coming in to this location anymore...

So it was interesting. Went to the doors to walk in, they were locked, no signs on the door saying drive thru only, chairs and tables inside? Went to the drive thru and waited 10 minutes to order, then ordered and the gal that took our order was very nice, but seemed like she had to ask me three times everything, they also were out of provolone, lemonade, and some of of meat choices as well.. we pulled up to the window to pay and they were still making the sandwiches... we were the only car in the drive thru? Took about 40 minutes to get 3 sandwiches... good news is the sandwiches were good, the orders were correct, but just took a very long time and it was all again very interesting. I would be fine going back, just seems like they need some help...