Auntie Anne's — Restaurant in West Bend

"Hi, I just wanted to say you guys are AWESOME! First off... pretzels are amazing and yours are the BEST, the flavors are delicious, love the variety, and I can always count on a joyful snack! Also your drinks are so underrated, the frost delicious, the lemonade fabulous, the frozen lemonade... the GREATEST drink I’ve ever had. Plus the flavor options are all spectacular. My personal store (inside the Walmart in West Bend, WI) is run by the most amazing man in the history of customer service. He is truly the best part of my day every time I visit. On a company level every time I’ve needed to contact you or have a question the customer service is top notch and so pleasant! Also, your rewards program is so good! I truly couldn’t believe that I can earn a free Auntie Anne’s pretzel! I mean are you serious?!?!??!? I might as well have won the lottery. On top of an amazing product and wonderful customer service, I love your logo and your branding, you guys just seem fun! I know this was a little scrambled and probably longer than the preferred character length, but I just wanted to say thank you for existing because you’re fabulous and wanted to let you that you’re doing a great job, so high five! ...

I have an e-gift card printed on paper. I have carried it around, a long time, because it seems to be difficult to use. The bar code doesn't scan, it has to be entered manually. No one seems to know how to do that, whenever I try to use it. About two years ago, I finally was able to make a purchase with it because the gal that day, knew what to do. I had time to spare today, so I thought I would try again... No go. The man ended up just giving me a discount because he couldn't figure out how to enter the card manually. I ordered diet Coke. Then he had to go into Walmart and buy ice while I waited. When he went to finally pour the diet Coke, it was empty. So now I have a flat Coke, that I didn't want, and I still have $2 on the gift card that no one knows...

Terrible service... been there several times and the service has just got worse.. went there again a few weeks ago to get my free birthday pretzel and showed him my phone which he scanned I wanted to pay for a cheese... he charged me for the pretzel. Went back a week later to get my actual free birthday pretzel... got dirty looks. Half the time the pretzels are stale and seem as if they have been sitting out ALL day and night. I won't be going back to this...